As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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Inform the operational team of customer requirements to ensure transport bookings created and confirmed to ensure the timely pickup or delivery of shipments within the Projects requested time frame with UK and Overseas Agents
Look for cost savings and report to management at the end of each period.
Ensure timely updates are provided to customers in agreed format i.e emails, whatsapp and SMS
Prepares, controls and distributes all required documents, and were necessary uploading into system.
Checks responses from counterparts and overseas offices, validation of required documents.
Follows-up shipment status
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance – record/report to Team Lead any slippage in performance or Compliance infringements.
Engage and work with Operations & Transport Team to identify performance issues related to suppliers and proposes solutions for improvement/ or correction of performance – record/report to Team Lead any instances of performance slippage in performance or Compliance infringements.
Collaborates closely with others within the Motorsports Function to ensure smooth handling of shipments and continuous updates.
Collaborate with the Accounts Team to ensure timely billing of files at the end of each event.
Managing the project schedules to ensure timely operational and compliance processes.
Minimize any potential losses – understand impact
Collaborates with the Operational and Trackside team to ensure each event has smooth customer-related process flow.
Ensures that all internal enquiries are responded promptly and professionally
Escalates issues to Team Lead if required.
Any other additional duties that may be deemed within your capability.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Contribute to the First Choice continuous improvement program
Skills and Experience:
Minimum three years Operations experience with an excellent knowledge of Operations processes and systems.
Experience within events logistics preferable
A proven ability to identify and meet customer needs in a professional and friendly manner.
Good written and spoken English and excellent telephone and must have good knowledge of Microsoft/Word etc .
Excellent interpersonal skills
Able to prioritise and perform under pressure
Self-directed working style
Good commercial attitude.
To communicate effectively with overseas stations
Commercial awareness.
Clear and concise communication skills (written and spoken)
Processes Management
Benefits:
A competitive salary
Generous holiday entitlement
Eligibility to participate in the Employee Incentive Bonus Scheme
Pension scheme which includes life assurance
Access to professional employee assistance and wellbeing programme
A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
Training and Development opportunities with a strong focus on internal promotion
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