Preferred Customer Associate at UPS

Job Description:

Do you thrive when solving problems? Are you a customer-focused professional? One who can deliver excellence in service? UPS is looking for a Preferred Customer Associate to support our key accounts. From Nottingham, UK, you'll take ownership of customer queries – from first contact through to resolution. Offering proactive support, you’ll build trust with different stakeholders and deliver exceptional results.

Your Responsibilities:

Delivering a premium experience to our most valued clients, we’re searching for someone with pride in resolving challenges and excellent communication skills who can:

• Respond to incoming calls and emails from customers about tracking, billing, claims, brokerage, and other UPS services
• Resolve customer issues by following up with outbound calls or emails as needed
• Take full ownership of each query, keeping customers informed with regular updates until the issue is resolved
• Use internal systems to accurately record all customer interactions and activity
• Notify customers of any service disruptions that could affect delivery or collection
• Help customers choose the right UPS solution for their specific business needs
• Manage and resolve multiple complex issues efficiently and professionally

Your Experience and Qualifications:

To succeed, you'll need strong communication skills, a customer-first mindset and the ability to solve problems both efficiently and professionally, as well as:

• Clear and confident communication skills, both spoken and written
• Able to communicate effectively with people at all levels, inside and outside the company
• Friendly, professional, and proactive when dealing with others and able to show genuine enthusiasm to help customers
• Strong problem-solving abilities and a focus on finding practical solutions
• Skilled at understanding customer needs and resolving issues quickly and effectively
• Good time management, with the ability to follow up and close queries on time
• High school diploma, GED or International equivalent required
• Previous customer service experience is a plus