Senior Stock Controller | London at Louis Vuitton

About the job

• Louis Vuitton are currently recruiting for a Senior Stock Controller for our London stores.
• Senior Stock Controller's main responsibility is to ensure coaching is practiced and driving teams to productivity for operational excellence is at forefront of their focus.
• As the professional in charge of Stock you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise
• “Make your career a beautiful journey” with Louis Vuitton

Job responsibilities

DUTIES & RESPONSIBILITIES

Duties and responsibilities are adapted according to local store specificities and can encompass:

Stock Management (depending on store size: some tasks can be part of Client Advisor / Team Manager duties)

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

Administration (depending on store size: can be part of Client Advisor / Team Manager duties)

• Manage vendor contracts
• Monitor store maintenance

After Sales Services (depending on store size: can be part of Client Advisor / Team Manager duties)

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

General duties

• In larger stores: manage and develop your team
• Follow the company’s policies and procedures
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

EXPECTED ATTITUDES & SKILLS

• Curiosity
• Empathy
• Agility
• Commercial Mindset

Passion for the brand

• Organized & Attention to Detail
• Sense of Service
• Professional Attitude
• Responsibility & Ownership