Student Experience Administrator at Newcastle University

Key Accountabilities

• To record all new student interactions, ensuring that the databases are updated to reflect misconduct, education or engagement and the appropriate acknowledgements and document requests are sent, to provide an effective service to students.
• Prepare correspondence for the Student Experience Teams, using available templates, ensuring that letters are actioned promptly and to a high standard of accuracy.
• Assist in implementation of University procedures for managing student behaviours and engagement, through education and investigations ensuring all required information is obtained and cases are resolved promptly.
• Provide administrative support for student engagement meetings, ensuring that accurate minutes are recorded and produced within required timescales.
• Manage and maintain paper and electronic records for students where appropriate ensuring that all current and archive records are accurate and can be accessed in an efficient manner.
• Ensure that personal enquiries from students or their representatives are handled in an efficient and helpful manner, with regard to data protection protocols.
• Assist the Student Experience team with purchasing, filing invoices and updating budget sheets, ensuring all procedures are carried out in accordance with University financial regulations.
• Support the ResLife team with the creation and distribution of educational content, events schedules and satisfaction surveys
• Manage multiple email Inboxes and respond/triage appropriately
• You may from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to always follow all University policies and procedures and take account of University guidance.  You will be required to participate in activities relating to student arrival and departure weekends as well as open and applicant days (these can vary depending on semester dates).

The Person

Knowledge, Skills and Experience

• Excellent communication skills both written and oral
• Excellent word processing and IT skills
• Well-developed organisational skills
• Ability to keep and produce accurate records
• Ability to work with close attention to detail
• Ability to work to tight deadlines

Attributes and Behaviour

• Takes responsibility for achieving own targets and cooperate with others in achieving targets
• Strives to deliver high quality results
• Is enthusiastic in getting the job done on time
• Flexible attitude and comfortable managing an eclectic task list

Qualifications

• Academic or vocational qualifications to GCSE level, grade A-C, or NVQ Level 2 standard - including Maths and English