Are you interested in having a pivotal role shaping the optimal healthcare ecosystem, that our customers can access for support with their healthcare? We’re launching two exciting Commercial Lead roles at AXA Health which may be right for you!
Working with Head of Healthcare Design and Performance and the wider Commercial team, you’ll be responsible for managing initiatives and supporting oversight of the cost, quality, and outcome effectiveness of the end-to-end healthcare our customers take. You’ll design, drive, and manage a range of activities. You’ll ensure effective systems are in place to monitor end-to-end quality and value of healthcare in a range of specialties (including musculoskeletal (MSK) and surgical specialties, digital and primary care, and medical specialities and oncology). Relevant clinical experience is preferred, but most important is clear experience of delivering impact in a similar or directly transferable role.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Lead strategic design and continuous improvement of condition-specific healthcare journeys, ensuring these align with AXA Health goals of managing claims spend inflation and enhancing healthcare outcomes.
- Establish and monitor key performance indicators (KPIs) related to healthcare specialty and journey effectiveness, cost management, and patient outcomes, using data to drive continuous improvement.
- Identify, select, and plan cost management initiatives within specific healthcare specialties which contribute to controlling healthcare spending, ensuring these initiatives are evidence-based and aligned with best practices in the industry.
- Develop and utilise deep subject matter and research expertise to design and implement end-to-end healthcare pathways that ensure seamless patient experiences and optimal clinical outcomes, while effectively managing transitions between care settings.
- Manage and facilitate process of change in healthcare delivery, working alongside the transformation, operations, and other teams, ensuring stakeholder engagement and change is communicated effectively to minimise disruption and enhance adoption.
- Maintain a thorough understanding of developments in the UK and global healthcare ecosystem, leveraging knowledge to inform strategic decisions and identify opportunities for innovation in service delivery.
- Oversee and manage initiatives in priority condition areas, focusing on designing comprehensive strategies that enhance healthcare outcomes while ensuring cost-effectiveness and quality of care.
- Act as business lead for non-clinician, non-facility healthcare supplier relationships, ensuring effective collaboration and alignment with external partners to support the delivery of healthcare journeys.
- Engage with internal and external stakeholders to report on the progress of initiatives, share insights, and foster collaboration, ensuring transparency and alignment with organisational objectives.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Experience in constructing and delivering healthcare journeys using both clinical and operational skills, through partners to a health insurer, improving operational performance.
- Relevant experience in performance management of operational teams, commercial partnerships, clinicians, or suppliers in one or more healthcare domains.
- Specific and deep expertise in at least one major area of healthcare.
- Ability to lead significant strategic initiatives and change programs in complex environments with multiple stakeholders.
- Excellent analytical skills with the ability to guide and support analysts to design, deliver, and interpret complex data sets.
- Expertise in leading and managing multi-disciplined teams and projects.
- Relationship management, influencing, networking and presentation skills.
- Awareness of the regulatory and compliance environment affecting both our processes and people.
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We're looking for experienced Scrum Masters with a technical background and capabilities primarily in the Salesforce stack to join us on our digital and product transformation, supporting multiple agile, cross-functional teams to deliver products and services that add value for our customers in a fast, repeatable and scalable way.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Facilitating key meetings and conversations necessary to achieve efficient and effective delivery
- Setting up key KPIs and be data driven for continuous improvement of the delivery teams
- Working closely with the Product Owner and key stakeholders to encourage them to adopt and maintain an agile mindset
- Training, mentoring and supporting development teams to follow Agile values, principles, and practices and coaching the delivery teams to higher Agile maturity levels
- Creating an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
- Championing continuous improvement activities to reduce waste and increase productivity; coaching teams to conduct continuous inspection and adaption
- Driving engagement and empowerment, creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Working closely with Digital on the agile strategy and promote best practices throughout Digital and Data, becoming a positive disruptor where needed
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Professional Scrum Master L1 or equivalent
- Extensive experience as a Scrum Master for a software development team that followed Agile principles, practices and theory
- Strong background in development, Salesforce experience desirable
- Proven track record of successfully coaching team members and key stakeholders
- Experience building genuinely Agile teams in a large-scale enterprise
- DevSecOps methodologies
- Strong collaboration and organisational skills
- Knowledge of scaled agile frameworks such as SAFe, or LeSS is desirable
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