Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
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Assist with the overseeing of the entire Front Office operation to maintain high standards
Seek Guest feedback and make operational improvements
Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Manage staff performance issues in compliance with company policies and procedures
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Previous supervisory experience in Guest Services within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of work situations
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