Change Management Lead – Global Business Services Transformation at Unilever

About The Role

• Unilever’s GBS and Mirai Transformation programmes represent a once-in-a-decade shift in how we deliver enterprise-wide value—moving from fragmented service lines to intelligent, AI-enabled value streams. The Change, Capability & Communications Lead will be at the centre of this transformation, orchestrating the human experience of change across both programmes. This role is responsible for shaping the transformation narrative, building future-fit capabilities, and ensuring stakeholder engagement across all levels of the organisation.

RESONSIBILITIES

• Change Strategy & Leadership
• Develop and execute the end-to-end change strategy for GBS and Mirai, ensuring alignment with enterprise transformation goals.
• Lead stakeholder engagement plans across Functions, Business Groups, and Markets.
• Partner with Org Design and Programme HRBP teams to ensure seamless integration of change and structural shifts.
• Capability Building
• Identify future skills required across value streams and design targeted upskilling plans.
• Collaborate with L&D and functional capability teams to embed new ways of working and digital fluency.
• Drive cultural alignment around AI-led transformation and agile delivery models.
• Communications & Engagement
• Craft and deliver compelling transformation narratives that inspire and inform.
• Segment messaging by audience and impact level, ensuring clarity and relevance.
• Coordinate with Mirai and GBS teams to ensure consistent and aligned messaging across programmes.
• Governance & Reporting
• Track progress against change milestones and capability uplift metrics.
• Manage risks and mitigation plans related to employee experience, social partner engagement, and transformation fatigue.
• Report regularly to CHRO – Global Finance & Operations and Transformation Steering Committees.
• Team leadership and talent development
• This transformation will require a number of resources reporting into this role to be able to execute the work at scale and at speed. This role will be responsible for designing, resourcing and developing the team

Key Interfaces

• CHRO – Global Finance & Operations
• Org Design Lead – GBS & Mirai
• Value Stream Global Process Owners
• Global and Regional HRBPs
• L&D and Capability Teams
• Communications and Employee Relations Teams
• External Change & Capability Consultants

Experience

• Proven experience in leading change and capability programmes within large-scale transformations.
• Strong understanding of communications strategy and stakeholder engagement.
• Experience in shared services, digital transformation, or AI-led change is highly desirable.
• Excellent facilitation, storytelling, and influencing skills.
• Ability to work across cultures, time zones, and matrixed environments.