Customer Service Advisor at The University of Edinburgh

The Opportunity

Are you passionate about delivering outstanding customer service and creating positive experiences? Join the University of Edinburgh Sport team and help welcome over 1 million visitors each year to our world-class facilities. You will play a key role in engaging with members and contributing to a safe, fun and inclusive sport and fitness environment.

Integral to Sport & Exercise, the Customer Service Advisor plays a key role in promoting a positive, and inclusive culture and member experience. The post holder will demonstrate exemplary customer service and strong organisational skills, delivering a welcoming, efficient and proactive support service to members and guests.

We are seeking to appoint one full-time Customer Service Advisor to support service delivery at the Pleasance Sports Complex. Working a 3 weekly rotating shift pattern consisting of early mornings, evenings and weekends, you will share responsibility with a team of Customer Service Advisors in engaging members, bringing high energy to the role, and showing a genuine commitment to excellent customer care.

Your skills and attributes for success:

• A strong customer focused approach, delivering friendly, professional and world class service to a diverse rand of users
• Confident communication skills across in-person, phone and digital channels, with a pro-active and positive manner
• Good organisational skills, with the ability to manage day-to-day tasks accurately and efficiently
• A commercial mindset, with confident in promoting and upselling memberships and merchandise
• A team oriented approach, contributing positively to a welcoming and inclusive environment.