Head of People Experience at BIC

The Role 

This is a senior, hands-on maternity cover role at a pivotal point in our business. Following our acquisition by BIC in December 2024, the Head of People Experience will play a critical role in stabilizing, integrating and optimizing our people operations, systems and employee experience across the UK and US. 

You will be responsible for the end-to-end people experience, while leading a major HR systems and integration programme, including: 

• Sunsetting HiBob as our current HRIS 
• Supporting the implementation, adoption and embedding of BIC’s global HRIS (SuccessFactors) 
• Delivering change management, communication and training 
• Leading people-related integration works post-acquisition 

This is an operationally strong, commercially minded people leadership role, supporting the People Director. 

In This Role You’ll Get To: 

People Leadership & Operations 

• Lead, coach and develop the People Advisor and Senior Office Experience & Events Manager, ensuring the smooth running of all people operations across the UK & US. 
• Own and oversee the full employee lifecycle, from onboarding to offboarding. 
• Continuously improve people processes, policies and procedures in line with business needs and our Values (Proud, Authentic, Champions). 
• Oversee UK & US payroll (monthly and bi-monthly) in partnership with Finance. 
• Maintain and enhance people-related compliance across both regions including: 
• Right to work checks 
• Annual compliance training 
• Health & Safety obligations 
• Own relationships with benefits brokers and ensure benefits remain competitive and compliant. 
• Oversee office management and internal events, supporting culture, wellbeing and engagement. 

HRIS, Systems & Integration  

This role will take full ownership of our People technology transition and post-acquisition people systems integration, including: 

• Leading the sunset of HiBob, ensuring: 
• Data accuracy, cleansing and migration 
• Minimal disruption to employee experience 
• Acting as the People lead for implementation and adoption of BIC’s HRIS (SuccessFactors), working closely with BIC HR & Technology teams, Internal Finance, IT and Leadership 
• Supporting data mapping, systems alignment and policy harmonisation. 
• Designing and delivering change management, communications and training for people team, line managers, empoyees
• Building sustainable people processes that can scale post-integration and are fully embedded in the new HRIS. 

Business Partnering & Organizational Effectiveness 

• Act as a trusted partner to Heads of Department and Senior Managers in the UK
• Support and coach leaders through: 
• Employee relations matters 
• Organizational change and workforce planning 
• Lead and embed: 
• The annual performance, compensation & talent cycle 
• Job levelling framework and development planning 
• Workforce planning 
• Oversee engagement surveys, insights reporting, and action planning with SLT. 
• Proactively lead internal communications during a high-change period. 

Learning, Development & Capability 

• Support the People Director in the roll-out of learning & development initiatives. 
• Build and deliver manager tools and training, including: 
• Manager induction 
• Giving feedback 
• Performance management 
• Ensure leaders feel confident navigating change, performance and integration challenges. 

What We Are Looking for In You: 

• Proven experience in a senior People role, ideally in a scaling business. 
• Strong operational People leadership combined with credible commercial business partnering. 
• Demonstrated experience leading HRIS implementation, optimization or integration projects. 
• Experience with SuccessFactors is preferred. 
• Exposure with system migrations, acquisitions or post-merger integration is highly desirable. 
• Understanding change management and L&D delivery. 
• Strong working knowledge of UK employment law; US exposure advantageous. 
• Comfortable operating in ambiguity, pace and transformation. 
• Experience in a hybrid/flexible work environment. 
• Strong leadership and coaching capability. 
• Highly organized, solutions-focused and delivery-driven. 
• Confident communicator, able to influence at all levels.