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Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
Experience of working in front-line customer service*
Experience of working in a team, delivering customer-focused services with a flexible and proactive approach*
Experience of managing time to meet deadlines and working under pressure in a fast paced environment without compromising on quality.
Skills/Abilities/Knowledge
Good spoken and written communication skills, including the ability to show confidence and understanding when interacting with customers and colleagues.
Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems, and the ability to adapt to and learn new IT applications and digital technologies
Committed to continuing professional development.
Ability to, and experience of, solving problems and resolving straightforward issues yourself and as part of a team.
Ability to provide advice and guidance to a range of colleagues and customers.
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