Vacancies at Durham University

What you need to demonstrate when you apply/Person Specification  
  
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.    
  
Your application should cover the following criteria:  

Essential Criteria

Qualifications/Experience

• Educated to degree level (or equivalent experience).
• Professional practitioner with knowledge and expertise in the delivery and development of enterprise services, events, and activities.
• Experience of implementing policies and procedures and supporting change and service improvements. 
• Experience of providing specialist enterprise advice and guidance to students, graduates and colleagues, including more senior colleagues.
• Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University’s reputation.

Skills/Abilities/Knowledge

• Excellent spoken and written communication skills including the ability to develop and deliver enterprise related workshops, one-to-one support, and events
• Strong digital competence across a range digital devices and apps including digital communication tools and Microsoft 365 applications.
• Committed to continuing professional development to maintain professional recognition.
• Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
• Ability to solve problems and decide on and plan appropriate solutions. 

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Qualifications/Experience 

• Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 
• Experience of working in front-line customer service* 
• Experience of working in a team, delivering customer-focused services with a flexible and proactive approach* 
• Experience of managing time to meet deadlines and working under pressure in a fast paced environment without compromising on quality. 

Skills/Abilities/Knowledge 

• Good spoken and written communication skills, including the ability to show confidence and understanding when interacting with customers and colleagues. 
• Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems, and the ability to adapt to and learn new IT applications and digital technologies 
• Committed to continuing professional development. 
• Ability to, and experience of, solving problems and resolving straightforward issues yourself and as part of a team. 
• Ability to provide advice and guidance to a range of colleagues and customers. 

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The Role

General Assistants are responsible for supporting a professional, responsive and efficient catering service for students, staff and visitors, ensuring that food production is presented, served, replenished to an exceptional standard and in line with standard operating procedures. The post holder will also assist with day-to-day cleaning of kitchen and catering equipment, receipt and storage of goods, checking and signing for deliveries.

Catering team members will be expected to adopt and promote a flexible approach to working, and to undertake any or all the tasks outlined below regardless of their designated shift.

Successful candidates are expected to always promote a positive image of University Catering and Durham University.

Specific Role Information

There are various contracts available, these can be discussed in further detail at the interview stage.

• St Aidan's College: 30 hours per week, 52 weeks a year
• St Aidan's College: 35 hours per week, 52 weeks a year
• Hatfield College: 35 hours per week, 32 weeks a year

The post holder will be required to work any 5 days out of 7, which may include some evenings and weekends. Typical working hours are between 7am and 9:30pm.

Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.

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The Role 

Housekeeping and Cleaning Assistants are responsible for delivering a range of cleaning/housekeeping services including the cleaning and servicing of student bedrooms, bathrooms, guest accommodation, facilities, offices and common areas of the College used by students and commercial customers.   

Teams ensure agreed standards are maintained, with particular reference to student and customer comfort and satisfaction. 

Working as a Housekeeping and Cleaning Assistant you will work with our friendly Operations Teams amongst a lively and interesting student environment.  No previous cleaning experience is needed for this role as full training will be provided.  We just ask that you are hardworking, able to follow instructions, a team player and are friendly and approachable. 

Specific Role Information 

We will require you to be punctual, flexible, and willing to work variable shift patterns, including evenings and weekends. 

We have different contracts available and all contracts are issued on an up to 5 from 7 with a number of days worked depending on the contract size. Predominantly working days are Monday to Friday, however, some weekend work may be required and this will be communicated following the rostering principles.   

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Essential Criteria

Qualifications/Experience

• Educated to degree level (or equivalent experience).
• Professional practitioner with specialist knowledge and expertise to influence service delivery and activities within the organisation.
• Experience of participating in networks to share and discuss good practice and develop strong and productive working relationships.
• Experience of delivering and developing specialist IT service provision.
• Experience of delivering major infrastructure projects involving multi-agency working within an educational, commercial or industrial environment. 
• Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
• Experience of implementing policies and procedures and supporting service improvements.

Skills/Abilities/Knowledge

• Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
• Strong digital competence across a range of digital devices and apps including a wide range of software solutions, operating systems, networking, database and data transfer protocols.
• Experience of designing and implementing complex IT solutions in an enterprise organisations.
• Committed to continuing professional development to maintain professional recognition.
• Professional knowledge and experience of compliance and regulations.
• Ability to solve problems and decide on and plan appropriate solutions.
• Knowledge and experience of health and safety issues and compliance.
• Extensive knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
• Ability to contribute to planning at operational and strategic levels.

​​​​​​​Desirable Criteria

• ITIL Foundation Qualification
• Project Management Qualification
   

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Qualifications/Experience

• Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
• Experience of working in a team delivering customer-focused services or having relevant qualifications for the role.
• General administrative experience in an office environment.
• Experience of managing time to meet deadlines.

Skills/Abilities/Knowledge

• Good spoken and written communication skills.
• Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.
• Committed to training/continuing professional development.
• Ability to solve problems as part of a team and resolve straightforward issues.
• Ability to provide advice and guidance to a range of colleagues and customers.
   

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What you need to demonstrate when you apply   
To be considered for this role, here are the skills/experience we’re looking for:

• Recent cleaning experience.
• Good spoken and written communication skills. 
• Basic digital skills including the ability to use the internet and email.   
• Basic numeracy and literacy skills.  
• Experience of working in a team.
• Ability to manage time to meet deadlines. 
• Ability to follow instructions, spoken or written, accurately.