Night Auditor - JW Marriott Grosvenor House at Marriott Hotels

What we’re looking for

• A warm, people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Position summary

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

• Running night audit using property management system (PMS) software 
• Processing payments including room charges, debit and credit, cash and cheques
• Processing wake-up call requests
• Checking in and checking out guests
• Answer, respond to and process all guest calls, messages, questions or concerns
• Monitoring hotel and reporting any accidents or incidents to the manager
• Counting and securing the till at shift’s end
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
• Give guests information and directions regarding property and local areas of interest
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

CANDIDATE PROFILE

Experience 

• Previous experience working within a Front Office environment or similar preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential