The ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure.
The Night Concierge provides our guests with a warm welcome to the hotel and a friendly and efficient service to our guests throughout their stay. Ensuring that Guest’s expectations are exceeded at all times, with regards to Concierge, porterage and valet service during Night Shift. It is expected that the Night Concierge is competent and willing to play a hands on role in assisting the Night Manager with the night administration and Reception tasks, including checking guests in & out. The Night Concierge also will participate in the security of the building and the night fire team.
The Night Concierge is also expected to assist and collaborate with other departments in case of need and as directed by Night Manager and to liaise with the Reception Team to carry out tasks needed to provide guest satisfaction.
This position involves working nights, 4 nights on, 4 nights off.
This key team member is responsible for:
- To play a proactive role in welcoming guests to the Hotel, greeting them with an appropriate manner and using guest names wherever possible
- Checking guests in & out
- Offer guests assistance with travel plans, restaurant and theatre booking, flight and accommodation requirements, sporting and leisure activities…etc
- Maintain an accurate record of limousine, coach and tour bookings to enable accurate tracking of commissions
- To ensure that accurate records are kept of porters daily duties using Porters log
- Responsible for ordering and documenting of staff taxi’s liaising with all relevant departments
- Accurately ascertains newspaper requirements for the morning and delivers to guest rooms as needed
- Delivers pro forma bills, faxes, parcels and luggage to guest rooms as directed by Night Manager
- Ensures that guest luggage left over night is locked securely in the Storage room
- To provide a friendly and efficient valet parking service
- Responsible for providing a detailed handover to the Day Team at the end of the shift and for reporting any potential problems to the FOM / Head Concierge
- Be fully knowledgeable of Hotel facilities and services, points of interest in the area, local streets, restaurants, shops and theatres
- To promote a high level of guest satisfaction through personal attitude and appearance
The ideal candidate;
Is proactive and will be an excellent communicator (verbal and written) as well as:
- Great Customer Service Skills - Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player
- Must hold a valid UK drivers licence
- Previous experience in Concierge / Front Office department preferable
- Flexible and adaptable approach to working hours
- Knowledge of Opera, Concierge Assistant, Outlook
So why work for the world’s largest hospitality company?
- A competitive salary plus a night premium of 20% on hours worked.
- Free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- A referral scheme in which associates can earn £500 referring new contracted associates
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
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