We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.
Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About you
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
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12 Month Fixed Term Contract - Maternity Cover
Our People Advisors are a knowledgeable (and busy) bunch. Managing a HR Assistant they are hands on with all things people related in site. One minute they can be dealing with an ER issue and the next they can be offering guidance and coaching to the site leadership team. It's a fast paced and varied role, but one thing remains consistent, and that's the quality of service to both our internal and external customers.
Reporting to the People Manager you will also:
- Support, coach and challenge line management with absence, disciplinary and grievance issues
- Identify development opportunities to improve soft skills and build future talent
- Lead engaging, proactive communications across the site
- Build positive and effective relationships with unions and agency suppliers
- Reinforce the visions and values in all aspects of work and act as a barometer to colleague morale
- Support and drive colleague engagement on site
- Cover the People Specialise role in their absence
- Lead a number of the projects on the HR plan
- Design and Implement effective recruitment solutions
- Proactively Manage Employee Relations
- Support the People team with day to day admin tasks
About you
As well as a 'hands on' attitude and the ability to react well to change (in a fast moving environment) you will also need to have:
- CIPD (or working towards) or equivalent. With up to date knowledge of employment relations and employment law and how to apply this
- The ability to work in a fast moving HR environment, with manufacturing or logistics experience
- Experience of advising, supporting and coaching managers
- A proactive approach to continuous business improvements
- Experience of implementing processes with a sense of fulfilment
- A high level of customer service with the ability to bend and flex your communication style accordingly
- Good commercial awareness
- Experience of dealing with Unions
- Ability to act on own initiative and 'think outside the box'
- Experience of problem solving tools
- Project Management Skills (not required but would be ideal)
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