System Product Administrator at Manchester City Football Club

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

• Set up and manage all Manchester City products within the ticketing system, including matches (home and away), memberships, hospitality, merchandise and non-matchday events.
• Configure and validate seat inventory to ensure products are accurate, available and ready for sale.
• Produce ticket sales criteria for matches and events, working with Safety & Security to manage restrictions where required.
• Work closely with the System Product Manager to improve fan journeys and internal processes, identifying opportunities for development.
• Support product promotion across tickets, hospitality and memberships, including through third-party sales channels.
• Liaise with internal teams on ticket allocations to ensure timely and accurate delivery.
• Work with opposing clubs and venues on allocations, reconciliation and distribution of tickets when required.
• Create and manage stadium seating plans and overlays for home and away fixtures.
• Support the delivery of cup schemes, supporter club allocations, hospitality and staff ticketing.
• Act as a subject-matter expert for specific Club products, contributing to related projects as needed.

What we are looking for

• Experience working within a ticket sales or ticketing operations environment.
• Understanding of ticketing systems, processes and procedures.
• Strong attention to detail and a highly organised approach to work.
• Confidence managing systems, data and multiple products at once.
• Clear communication skills and comfort working with a range of stakeholders.
• A proactive, process-focused mindset with a desire to improve how things are done.

Nice to have, but not essential:

• Experience in sport, leisure or live events.
• Experience working with multiple product types or complex seating inventories.