UK Operations & Customer Service Delivery Colleague I at Aon

What the day will look like

Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.

• Updating personal information with a high attention to detail.
• Processing requests for written information to be sent to our members.
• Providing accurate information from our knowledge/customer databases.
• Helping customers complete documentation
• Explaining our processes and setting correct expectations.
• Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs

How this opportunity is different

• Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
• You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

Skills and experience that will lead to success

• Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
• Active listening and good communication skills.
• A pro-active approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Microsoft applications