Allianz UK is part of the Allianz Group, one of the world’s leading financial services providers with more than 88 million customers in over 70 different countries.
In the UK, we offer a range of commercial and personal lines insurance products. We provide insurance for businesses, from sole traders to large commercial organisations, which are sold thr...
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In this role, you will be responsible for handling Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will be in direct communication with our client’s retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will have the responsibility to approve or decline claims based on the information received and the terms of the warranty policy. You'll respond to inbound and outbound calls from retailers, customers, and internal teams to provide expert technical support and ensure smooth claim management.
You will ensure a professional and proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, while working collaboratively to achieve Allianz Partners’ Vision and Mission.
Hours:
37.5 hours per week, covering shifts between 9 am and 5:30 pm, Monday to Friday.
Responsibilities:
Ensure the warranty claim is valid and meets the terms and conditions of the Approved Used Warranty programme.
Use your exceptional customer service skills to manage claims proactively, ensuring timely and cost-effective customer service.
Monitor claims to ensure services are delivered on time and customers are kept fully informed.
Handle all incoming calls in a polite, efficient, and proactive manner.
Ensure retailers adhere to agreed claims procedures and self-authority claim limits.
Identify and initiate potential recoveries from third parties.
Apply product and technical knowledge effectively and maintain up-to-date knowledge of the automotive brands represented.
Share product or technical updates and issues with your colleagues.
Handle regulated complaints within FCA complaint guidelines.
Manage complaints within your authority limits and provide objective reports when required.
About You:
Strong understanding of motor vehicle technology and technical qualifications equivalent to City and Guilds Motor Vehicle Technician.
Solid knowledge of motor vehicle warranty and sound technical knowledge.
Proficient in Microsoft Office and comfortable with online systems.
Excellent communication skills, both verbal and written (emails/correspondence).
Confident interpersonal skills with the ability to engage effectively with retailers, clients, and customers.
Previous experience in a warranty department is an advantage.
Educated to GCSE level or equivalent, including English and Maths.
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