Job Vacancies at DHL

WHAT YOU'LL DO

Take the Lead: Oversee our daily transport operations, ensuring timely and efficient deliveries to our customers

• Accountable for delivering a safe, high quality, and customer focused service on shift at all times
• Training and development of direct reports and colleagues on shift in line with their personal aspirations and the needs of the business
• Manage operational performance, resource and workload planning on shift to achieve agreed KPI's on productivity, quality and cost
• Accountable for delivering a safe, high quality, and customer focused service on shift at all times

WHAT YOU'LL BRING

• Excellent communication skills (verbal and written)
• Hold an International CPC Qualification (desirable)
• Have excellent organizational and problem-solving skills
• 3 years experience of leading teams in a complex Retail logistics / Transport environment
• Demonstrable record of building and developing teams, driving high performance and engaging with colleagues at all levels

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Job purpose 

Provide visionary leadership and strategic direction for DHL’s global Order Management Solutions (OMS) and Ocean Contract Management (OCM) portfolio. This role requires a forward-thinking, highly influential leader capable of translating complex customer demands, market dynamics, and emerging technologies into scalable, world-class digital solutions that reinforce DHL’s position as a global logistics innovator. 

You will own the product development lifecycle from ideation through development and adoption. This includes spearheading innovation, defining long-term roadmaps, orchestrating cross-functional execution, and ensuring seamless commercialization and go-to-market execution. The role demands close collaboration with IT, Operations, Sales, and external partners to deliver transformative digital capabilities that drive operational excellence, cost optimization, and superior customer value.

Success will be measured by growth, profitability, customer impact, speed of adoption, and organizational enablement, ensuring OMS and OCM solutions are seamlessly sold, designed, implemented, and scaled globally.

You will lead both the Systems Solution Design and Business Solutions Design functions across the OMS and OCM portfolio

Principal accountabilities

Strategic Leadership & Product Innovation

• Define and execute the global product strategy for OMS/OCM, aligned with DHL’s long-term vision, digital transformation agenda, and customer-centric priorities.
• Lead both Business Solutions and Systems Solution functions globally, ensuring strategic coherence and operational excellence.
• Champion a customer-first innovation model, ensuring solutions are scalable, commercially viable, and future-ready.
• Develop and manage a multi-year strategic roadmap, balancing disruptive innovation with operational scalability and market competitiveness.
• Establish a robust product governance framework to ensure solution quality and consistency across all customer touchpoints.

Solution Design & Customer Engagement

• Lead the global Business Solution Design function, standardizing methodologies, tools, and processes to drive efficiency and excellence.
• Act as a senior subject matter expert for strategic, high-value customer engagements, delivering bespoke solutions that differentiate DHL.
• Represent DHL in high-stakes customer presentations, particularly for complex and high-value opportunities.
• Leverage customer insights and market intelligence to continuously refine product strategy and maintain competitive advantage.

Technology & Innovation Integration

• Partner with technology teams to embed AI, automation, predictive analytics, and IoT into OMS/OCM offerings, ensuring data-driven, future-proof solutions.
• Lead strategic decisions on build/buy/reuse approaches, aligning with DHL’s broader digital ecosystem and transformation roadmap.

Cross-Functional & Stakeholder Leadership

• Collaborate with global and regional stakeholders across OMS, OCM, Business Solutions, System Solutions, Sales, Implementation, and Operations to ensure seamless solution delivery.
• Serve as a strategic advisor to senior stakeholders, aligning product strategy with enterprise goals and driving adoption across the organization.
• Lead the global Business Solution Design community, fostering cross-regional collaboration and best practice sharing.

Performance Management & Team Development

• Define and monitor KPIs including customer adoption, revenue contribution, operational efficiency, and Net Promoter Score (NPS) for functional areas of responsibility.
• Cultivate a high-performance culture, mentoring and developing talent across the OMS ecosystem to build future leadership and capability.
• Provide direct leadership to a Senior Product Manager team and indirect leadership to global matrix teams, ensuring alignment and execution excellence.

Sales & Business Development Support

• Equip sales teams with compelling value propositions, tools, and training to effectively position OMS/OCM solutions.
• Provide senior leadership in RFP responses, solution architecture, and strategic customer acquisition.
• Own the OMS Systems demo strategy and product rollout process, ensuring alignment with customer expectations and market needs.

Knowledge, Skills, Competencies, Education and Experience 

• Strategic Leadership – This role defines and drives the long-term global vision and execution of the OMS/OCM strategy, directly shaping DHL’s digital future.
• Technology-Led Transformation – With a strong emphasis on AI, automation, and predictive analytics, this role is at the forefront of digital innovation in logistics.
• High-Value Customer Focus – A critical enabler of complex, high-value customer wins through tailored, differentiated digital solutions.
• Global-Local Integration – Balances global consistency with regional agility, ensuring scalable yet locally relevant solutions.
• End-to-End Product Ownership – Beyond product development, the role ensures solutions are successfully commercialized, adopted, and optimized over time.
• 15+ years of senior leadership experience in Logistics, Supply Chain, or Freight Management.
• Proven expertise in Order Management, Ocean Freight, and Supply Chain Technology Solutions.
• Deep understanding of technology-driven 3/4PL business models, and software development principles.
• Demonstrated success in digital product development, commercialization, and go-to-market execution.
• Exceptional stakeholder engagement and influencing skills at the senior and executive levels.
• Experience leading global, cross-functional teams and driving enterprise-wide transformation.
• OMS/OCM Expertise
• Strategic Product Management
• Fluent in English, with outstanding communication and presentation skills.
• Education – bachelor degree or equivalent

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WHAT YOU'LL DO

• To directly assist management by reporting on and monitoring the effectiveness of all warehousing activities and performance in your designated area
• To supervise, implement and coordinate productivity by communicating job expectations to direct line reports, ensuring that all deadlines are safely met within allocated time frames, while always maintaining standards of excellence
• To track and trace orders using a digital in-house tracking software system, ensuring that records are maintained and kept at optimum level

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous and practical experience as a Supervisor or Team Leader within a logistics environment
• Comprehensive knowledge of supply chain practices
• Previous experience of preparation and distribution of volume orders
• Computer literate with a practical knowledge of logistics software packages
• A recognized qualification in Supply Chain Management or Logistics will be well-received.