Job Vacancies at Uber

About the Role

At Uber, we reimagine the way the world moves for the better. There are a lot of operations and technologies that enable this mission and Uber’s GSS (Global Scaled Solutions) org leads several of those capabilities such as data collection, data annotation for AI/ML innovation, localization/internationalization, testing, map editing, digitization programs and more. We have built industry leading tech and ops muscle for the same and are now externalizing these offerings.

Our goal is to establish a dedicated and highly specialized commercial team, facilitating the expansion of our solutions/services to cater to both large and medium-sized enterprises. This endeavor is aimed at the company priority “Seed the Future” with incubation of a new business line within Uber.

As a Client Partner Lead, London, you will drive commercial revenue and manage key enterprise accounts for a new growth area within Uber. You will be responsible for the strategic direction, scaling and go-to-market of Uber GSS' services and solutions and work with a forward thinking Tech organization to play a pivotal role in our success.

To meet the needs of our ambitions, you will be required to work with a geographically diverse team. Reporting to the Head of International, Commercial Sales, you will partner with leadership to align on commercial structure, revenue targets and KPIs to ensure you are delivering on customer needs and exceeding Uber’s revenue targets.

Based on a deep understanding of the GSS capabilities you will drive revenue by demonstrating the value of GSS Services and solutions to customers. You will utilize your strong network and relationships to help accelerate key partnerships and unlock opportunities.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

• Identify and secure new enterprise customers directly. This demands establishing relationships with key decision-makers and influencers, understanding their current and future needs, and matching them with the right GSS product/solutions.
• Meet and exceed revenue targets, proactively identifying opportunities to leverage GSS and driving deals to closure.
• Foster a culture of accountability, collaboration, integrity, problem-solving, and high standards within the team, demonstrating experienced account executive skills through coaching, monitoring, development, and strategic leadership.
• Lead executive meetings, demonstrations, and commercial calls as necessary and strategically partner with account management, implementation, strategy, operations, and broader GSS team.
• Build and maintain strong relationships with key clients, partners, and stakeholders. Prepare and present regular commercial reports and forecasts to the leadership team
• Stay current with industry trends and competitor activities. Contribute to refining Uber GSS’ offerings based on evolving customer needs and industry trends. Collaborate closely with the internal product team to communicate customer feedback/requirements and provide market insights to shape the product roadmap
• Develop innovative approaches to work. Refine pitch narratives for global scalability and demonstrate versatility to support business growth. Proactively assist teammates as needed.

Basic Qualifications

• 12+ years of proven success in a full commercial cycle role (prospecting, outreach, pitching & closing) within a technology environment (SaaS, Tech Services, Tech Solutions, etc.)
• 2+ years of experience selling data labeling/annotation services or 2+ B2B commercial experience at Uber
• Key relationships with target companies in this space (eg: Gen AI, Auto, autonomous, retail, travel, etc.)
• A strong track record of consistently exceeding multi million dollar revenue targets
• A collaborative and solution-oriented approach to problem-solving, acting as a trusted partner to the business and stakeholders across the organization
• Proactive and comfortable working in ambiguous environments
• Highly adept at salesforce and Excel/Google Sheets

Preferred Qualifications

• Strong revenue/forecasting experience. Proficiency in Salesforce and Excel/Google Sheets for reporting, data analysis, and process improvement.
• A collaborative and solution-oriented approach to problem-solving, acting as a trusted partner to the business and stakeholders across the organization
• Part of early teams building new businesses

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About the role and team

The Global Commercial Training and Development team is responsible for enabling the Uber Delivery business in building a world-class B2B Commercial organization. Our team owns and delivers training and enablement programs that drive sales productivity and allow our customer-facing teams to grow in their role. As a member of the Uber Delivery Commercial Training and Enablement team, you will be responsible for implementing commercial training & enablement programs for our commercial team members. You will help design, develop, and deliver training programs, as well as support creation and implementation of revenue enablement programs that ensure we are maximizing commercial productivity.

The GTM Enablement team is responsible for designing and building content for globally consistent training and enablement. They consult and solicit inputs from the business, collaborating and aligning on what is needed in local teams, and then prioritize and build out standard approaches that can be used with all teams globally.

They own:

• Global Product Enablement
• Global Sales Manager Enablement
• Global New Hire
• Global Sales Skills Enablement

You will report directly to the Head of GTM Enablement, Global, and will partner very closely with the Commercial Leadership, Product Marketing and Edge Enablement teams.

What you’ll do

Program Management

• Manage the implementation of key training enablement programs for sales and account management teams across the globe. This includes new hire onboarding, product and systems training, sales skill development, partner management, and general go-to-market support.
• Own the project deliverables from allocated GTM pillar as a Pillar Owner under direction from the Head of GTM Enablement, Global.
• Contribute to project deliverables as a Project Contributor under the delegated authority of a Pillar Owner

Content Creation

• You will be responsible for helping design and deliver training content and documentation that support the development and maintenance of the sales productivity tools.
• Create and maintain learning content both independently and in partnership with the instructional design team.
• Always be learner-first, ensuring that your programs not only drive expected performance, but are also a good use of time and Uber resources, ensuring that your learners are receiving the knowledge and tools they need to perform optimally.

Stakeholder Management

• With the support of the Head of GTM Enablement, Global, you will work directly with key stakeholders across sales, commercial operations, HR, product, and other teams to complete regular Training Needs Analysis in order to align on priorities and learning needs.
• Collaborate closely with, and act as a liaison between, Sales, Marketing, Product, and Commercial Operations teams to ensure sales teams have relevant and accurate information to do their jobs.
• Establish a broad network across the organization that allows you to easily identify internal best practice and rapidly scale & deploy these.

Basic qualifications

• 5+ years professional experience in marketing, sales, account management, sales development or other relevant sales experience.
• 5+ years professional experience in sales training and/or learning & development.
• Clear communication skills. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key take-aways, and disseminate actionable insights
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Experience coaching and developing others is preferred
• Experience in building training content for both F2F sessions and eLearning is preferred
• Highly curious and a quick learner who thrives in a dynamic and fast-paced globally collaborative environment
• You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves through to implementation.