Global Sales Skills Development & Enablement Manager at Uber

About the role and team

The Global Commercial Training and Development team is responsible for enabling the Uber Delivery business in building a world-class B2B Commercial organization. Our team owns and delivers training and enablement programs that drive sales productivity and allow our customer-facing teams to grow in their role. As a member of the Uber Delivery Commercial Training and Enablement team, you will be responsible for implementing commercial training & enablement programs for our commercial team members. You will help design, develop, and deliver training programs, as well as support creation and implementation of revenue enablement programs that ensure we are maximizing commercial productivity.

The GTM Enablement team is responsible for designing and building content for globally consistent training and enablement. They consult and solicit inputs from the business, collaborating and aligning on what is needed in local teams, and then prioritize and build out standard approaches that can be used with all teams globally.

They own:

• Global Product Enablement
• Global Sales Manager Enablement
• Global New Hire
• Global Sales Skills Enablement

You will report directly to the Head of GTM Enablement, Global, and will partner very closely with the Commercial Leadership, Product Marketing and Edge Enablement teams.

What you’ll do

Program Management

• Manage the implementation of key training enablement programs for sales and account management teams across the globe. This includes new hire onboarding, product and systems training, sales skill development, partner management, and general go-to-market support.
• Own the project deliverables from allocated GTM pillar as a Pillar Owner under direction from the Head of GTM Enablement, Global.
• Contribute to project deliverables as a Project Contributor under the delegated authority of a Pillar Owner

Content Creation

• You will be responsible for helping design and deliver training content and documentation that support the development and maintenance of the sales productivity tools.
• Create and maintain learning content both independently and in partnership with the instructional design team.
• Always be learner-first, ensuring that your programs not only drive expected performance, but are also a good use of time and Uber resources, ensuring that your learners are receiving the knowledge and tools they need to perform optimally.

Stakeholder Management

• With the support of the Head of GTM Enablement, Global, you will work directly with key stakeholders across sales, commercial operations, HR, product, and other teams to complete regular Training Needs Analysis in order to align on priorities and learning needs.
• Collaborate closely with, and act as a liaison between, Sales, Marketing, Product, and Commercial Operations teams to ensure sales teams have relevant and accurate information to do their jobs.
• Establish a broad network across the organization that allows you to easily identify internal best practice and rapidly scale & deploy these.

Basic qualifications

• 5+ years professional experience in marketing, sales, account management, sales development or other relevant sales experience.
• 5+ years professional experience in sales training and/or learning & development.
• Clear communication skills. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key take-aways, and disseminate actionable insights
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Experience coaching and developing others is preferred
• Experience in building training content for both F2F sessions and eLearning is preferred
• Highly curious and a quick learner who thrives in a dynamic and fast-paced globally collaborative environment
• You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves through to implementation.