Purpose of the Role
This is a new role within our Client Transformation team, under the Executive leadership from our Executive Vice President of Client Transformation.
As the Project Manager, you will be responsible for the management and execution of critical processes and improvement initiatives that enable us to deliver integrated solutions that drive client success.
The Project Manager will oversee the end-to-end coordination and execution of Client Business Planning (CBP) processes, ensuring timely delivery of milestones and smooth facilitation of all subsequent check-in points. This includes annual planning cycle, quarterly client reviews, pipeline monitoring, and data-driven interventions. Alongside this, the role will manage the Integrated Client Lead (ICL) community and contribute to improvement initiatives that enhance planning, governance, and success tracking across the client portfolio.
We are looking for a strategic thinker, who is as equally skilled at managing tactical plans, as they are at critical thinking and making strategic recommendations on priorities and next steps for success.
Key Responsibilities
Client Business Planning (CBP) process and governance
- Own the CBP timeline, deliverables, and governance standards.
- Coordinate milestone events such as CBP kick-off, reviews, and submission.
- Monitor adherence to CBP processes and intervene where risk is indicated.
Client Management
- Facilitate the quarterly client review process through coordination of stakeholders, alignment to strategic objectives and management of discussion and actions agreed.
- Monitor application of best practice pipeline management and escalate issues to leadership as needed.
- Ensure that externally led client relationship health consultancy is integrated into the client review process; that relevant meetings are scheduled, actions are monitored and reviewed, and that any gaps in visibility or insight are escalated to leadership
- Work with the Growth and Insights team to understand where intervention is required and prepare reports and recommendations for next steps.
- Recommend enhancements to planning and governance frameworks.
Client Lead Community Management
- Organize and manage the monthly connect sessions and other engagement initiatives for our client leads
- Act as a central point for communication, agendas, stakeholders and follow-ups within the Client Lead community.
Improvement Initiatives & Success Tracking
- Track and monitor success measures, providing regular updates to leadership.
- Use your proximity to the client teams and processes, to make recommendations to improve to ways of working, aligned to strategic objectives
- Oversee the design and delivery of improvement projects.
Qualifications + Skills
- Media experience, ideally from a professional services background and/or experience operating within global, matrixed organisations
- Strong organizational and communication skills, and comfortable working with Executive-level priorities and stakeholder groups
- Familiarity with strategic planning and client management processes, across multi-market client models.
- Experience maintaining alignment across multiple teams and functions including Client teams, Executive sponsors, Commercial, Finance, HR, Technology and Enablement.
- Ability to balance tactical and strategic mindset to project management, demonstrating proactivity and a detail-oriented mindset, with the ability to operate with rigor and flexibility as required
- Understanding of change management and fostering strong relationship between project management and change
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