Careers at Bolt

About the role

As the global owner, you will co-create and operationalize Bolt’s Trust & Safety frameworks, policies, and interventions—spanning incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. You will ensure global programs are designed with market realities in mind, rolled out with precision, and continuously iterated for long-term impact.

You will work closely with central teams—Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—to shape and deliver best-in-class Trust & Safety strategies tailored to the Ride Hailing business. At the same time, you will collaborate deeply with regional and local operations teams to ensure aligned, consistent, and effective execution.

As the accountable owner for global Trust & Safety KPIs, you will safeguard platform integrity, reduce risk exposure, and build scalable operational processes that proactively address emerging challenges. You will also lead and support the growth of a global team of program leaders and operations specialists, fostering an inclusive, high-performing environment where people are empowered, supported, and able to develop their strengths.

This is a high-impact leadership role suited for someone who thrives in dynamic global environments, builds strong cross-functional partnerships, and is motivated by creating a safer and more trusted platform at scale.

Main tasks and responsibilities:

• Define and lead Bolt’s global Trust & Safety strategy, ensuring alignment with business goals, regulatory expectations, and long-term platform integrity.
• Design and implement global Trust & Safety programs (incident management, fraud prevention, compliance, background checks), adapting them to local market needs.
• Own and manage global Trust & Safety KPIs, standardizing processes, ensuring transparency, and delivering clear performance reviews to senior leadership.
• Build, develop, and support a high-performing global team, fostering an inclusive culture focused on collaboration, accountability, and innovation.
• Influence cross-functional teams and build capability across markets, ensuring safety is embedded into product, operations, and policy through strong partnerships and knowledge-sharing.

About you:

• You have 10+ years of experience in Trust & Safety, Risk Management, Operations, or Compliance, with significant global or multi-market scope.
• You have proven success in building and leading global teams, including supporting senior managers and regional leaders.
• You have a track record of designing and scaling safety or fraud prevention programs with measurable business impact.
• You can influence C-level decision-making and engage effectively with regulators or external stakeholders.
• You have a strong analytical and commercial mindset, with experience managing global budgets and navigating trade-offs.

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About the role

• The UK Legal Counsel will play a key role in supporting Bolt’s operations in one of its most complex and highly regulated markets. This role involves providing strategic legal advice to business and other stakeholders, ensuring compliance with local laws and regulations, and mitigating legal risks while supporting the company's ambitious growth plans in the UK.
• The UK Legal Counsel will focus on managing various legal matters (commercial, employment, corporate, regulatory), maintaining strong relationships with stakeholders, and ensuring effective risk management strategies are in place.

Main tasks and responsibilities:

• Operate with a high degree of autonomy in managing and resolving complex legal issues and projects, demonstrating strong ownership and advanced legal expertise.
• Provide expert legal advice on employment, commercial, and regulatory matters specific to the UK transportation and ride-hailing industry, ensuring compliance with local legislation.
• Draft, review, and negotiate a wide range of commercial agreements, including supplier and partnership contracts, as well as draft and amend Terms and Conditions.
• Support UK market-specific initiatives by advising on product launches, marketing activities, and day-to-day operational matters.
• Collaborate closely with cross-functional teams (including Tax, Regulatory, Privacy, and others) to deliver cohesive, practical legal and compliance guidance.
• Monitor legislative developments and industry trends in the UK, support corporate governance for UK entities, and manage external legal counsel as required.

About you:

• You are a UK-qualified legal counsel with at least 3 years of post-qualification experience (PQE).
• You are a generalist lawyer with strong expertise in UK employment and commercial law, ideally gained in platform-based, technology, transportation, or ride-hailing businesses; corporate law knowledge is a strong advantage.
• You bring excellent drafting and negotiation skills, delivering practical, commercially sound legal solutions.
• You demonstrate solid business acumen and can effectively balance commercial priorities with legal risk.
• You have a proven ability to work autonomously on complex legal matters while managing multiple stakeholders.
• You thrive in fast-paced, high-growth environments and communicate effectively to build strong relationships across diverse teams.