Vacancies at Leeds United

Job Overview

We are looking for a friendly, professional, and dependable Front of House at our Elland Road Stadium, East Stand, which houses both our onsite corporate staff offices and visiting guests. This role involves operational excellence, outstanding customer service, and attention to detail to ensure all guests are welcomed and receive a personalized, smooth, and memorable experience from arrival to departure. You will oversee general arrivals, VIP visitors, requests, and preferences, and collaborate across departments to maintain a consistently high standard of service. This role is perfect for someone who enjoys working with people and thrives behind the scenes, helping the venue run smoothly and efficiently.

What are the responsibilities?

• Lead and manage the daily operations of the front desk, including scheduling and operations.
• Gain a deep understanding of the key business areas to ensure queries are seamlessly directed to the relevant person.
• Oversee all incoming calls, emails, and visitor inquiries, ensuring prompt and polished responses aligned with business etiquette.
• Manage bookings, appointments, reservations, or room assignments depending on the business type.
• Maintain guest records, preferences, and special requirements with precision and attention to detail.
• Developing key stakeholder relationships with external providers, such as local florists, postal and gifting companies.
• Assist with operational tasks aligned with company events, staff meetings or celebrations, or high impact gatherings.

Person Specification

Essential

• Minimum 3 years of experience in luxury hospitality or reception, or guest services
• Strong operational background, with excellent organizational and multitasking skills
• Ability to remain calm under pressure and lead by example
• Exceptional verbal and written communication skills
• High attention to detail, presentation, and service standards
• Proficient in the full Microsoft suite.

Desirable

• Previous experience in VIP guest services
• Previous experience in operations

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Purpose of the Role

The Impact & Data Manager will drive evidence-based impact across the Foundation. This role is central to understanding and communicating the difference we make, ensuring our data, reporting, and insights inform strategic decisions and strengthen our social value.

Key Responsibilities

• Extract, manage, and analyse data from Salesforce and other systems to track programme performance.
• Build and maintain reporting dashboards and impact reports for internal and external audiences, including trustees, funders, and community partners.
• Work with project leads to capture consistent data across programmes and improve processes, embedding best practice.
• Develop frameworks and methodologies for measuring social impact and linking activities to outcomes (e.g., participation, inclusion, community well-being, health, education).
• Provide actionable insights to leadership, funders, and trustees to support strategic decision-making and fundraising.
• Train and support staff on data capture, reporting, and system usage.
• Champion a culture of evidence-based impact measurement throughout the Foundation, ensuring data drives decision-making and organisational improvement.

Skills & Experience

• Proven experience in a data, insights, or impact measurement role, ideally within charities, social enterprises, or corporate social responsibility programmes.
• Strong Salesforce or CRM skills, including reporting, dashboards, and process improvement.
• Advanced data analysis capabilities using Excel, Power BI, Tableau, or similar tools.
• Knowledge of impact measurement frameworks (e.g., SROI, Theory of Change, Social Value UK standards) desirable.
• Excellent stakeholder management skills, with the ability to communicate insights to both technical and non-technical audiences.
• Strong written and verbal communication skills, capable of turning complex data into compelling impact stories.
• Passion for social impact, community engagement, and improving lives through evidence-informed programmes.

General Responsibilities / Organisational Duties

• Be an engaged and supportive member of the team, contributing positively to team culture and collaboration.
• Lead by example, ensuring clear instruction, sound decision-making, and adherence to policies and procedures.
• Maintain the highest levels of professionalism, confidentiality, and ethical standards.
• Attend working groups, training, and CPD sessions as required to maintain and develop skills.
• Build and maintain strong internal relationships, building collaboration across departments.
• Contribute to a positive organisational culture and ensure consistent, professional communication both internally and externally.
• Follow all organisational policies and procedures, including Equality & Diversity, Health & Safety, and Safeguarding, and be aware of personal responsibilities in these areas.
• Stay informed on relevant reports, trends, policies, strategies, and practices at local, national, and international levels.

Benefits Include:

As part of the Leeds United Foundation team, you will receive a comprehensive benefits package, including:

• Competitive salary
• 34 days annual leave (including bank holidays)
• Pension contributions
• Access to a free gym
• Hybrid working policy, offering flexibility between home and office
• Opportunities for personal growth and professional development
• Access to staff training and learning programmes
• The chance to make a real difference by working with young people and inspiring positive change in the local community
• Discounts on a range of products
• Access to internal and external events