We’re looking for an Internal Communications and Engagement Specialist to work in our Communications team based at our Head Office in Bradford, reporting to our Internal Communications and Engagement Manager.
This role will work on internal communications projects and engagement. You’ll plan, draft and refine content to deliver key business messages, as well as updating our multiple communications platforms. Creating engaging and tailored communications to different audiences across the business.
Some of your responsibilities will include:
- Creating communication plans, writing and delivering content across multiple channels
- Identifying key business initiatives and showcasing them to our colleagues using multiple formats such as emails, news articles, social posts and videos
- Working cross-functionally with key stakeholders to design, develop and deliver engaging communications
- Collating business updates, organising and updating them to ensure messages are consistent with Morrisons priorities, tone of voice and brand
- Reviewing the performance of our content and identifying opportunities to improve and drive greater reach
- End to end project management for key business messages/initiatives
- Building relationships and managing stakeholders expectations across all levels of the business, being the voice of the colleague, ensuring the right messages land at the right time
- Innovating our existing channels of communication to introduce new ways to deliver content and engage our colleagues
- Supporting the management of our internal social media page
This is a hybrid role operating over a five day week with a minimum of three days in the office. This role is based at our fantastic head office in Bradford. Boasting an on-site restaurant, coffee shop, convenience and sample store, prayer room, free parking and regular company-wide events and promotions. Ideally, applicants will live within a reasonable distance of our office.
About you
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who is:
- Thoughtful and conscientious, with a keen eye for detail who always considers the impact of the message to our colleagues
- Collaborative with a ‘can do’ attitude whilst considering if this is the right activity
- Assertive and passionate about giving colleagues a voice, celebrates successes and make sure everyone feels valued and welcome
- Able to see the bigger picture and how to weave this into our business updates
- Confident to quickly build relationships across all levels of the business and manage key stakeholders
Additional considerations:
- As ever in a communications role, you will need to have strong written and oral skills and be confident in writing well-judged, convincing messages with little alteration alongside sensitive communication
- You'll have the ability to develop clear and effective internal communications plans and content that enable colleagues understanding and support engagement. As part of this you will need to be self motivated and persistent, and support an environment where everyone feels valued and listened to
- You will have a strong understanding of different audiences, and how best to utilise the different channels
- Ideally you will have worked, or be currently working in an Internal Communications role with experience of leading internal communication programmes, and will have the ability to understand customers' requirements and deliver excellent customer service every day
go to method of application »
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Fresh Food Manager to help our business to continue to grow and succeed.
Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we’re able to deliver good quality and great value on Market Street every day
With a passion for Fresh Food and a keen eye for details.
Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
About you
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
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