Vacancies at Standard Chartered

Job Description

We are seeking a strategic, experienced, and client-centric professional to lead as Director – Markets Client Onboarding. In this senior leadership role, you will be responsible for setting and driving the onboarding strategy for Financial Markets clients globally, ensuring world-class service delivery across all touchpoints.

You will lead cross-functional collaboration across Sales, Coverage, Risk, Legal, Compliance, and Operations — ensuring clients are onboarded efficiently, compliantly, and ready to trade across our full suite of products. This is a high-impact role for a dynamic leader who thrives in a fast-paced, regulated environment and is committed to continuous improvement and exceptional client experience.

Key Responsibilities

Strategic Leadership & Transformation

• Define and execute global onboarding strategy for Markets clients
• Champion transformation initiatives for scale, digitisation, and client experience
• Align onboarding with Markets growth and regulatory strateg

Executive Stakeholder Management

• Act as trusted partner to senior leaders in Sales, Coverage, and Risk
• Represent onboarding in executive forums and audits
• Lead resolution of high-impact onboarding escalations with a solutions-first approach

Governance, Risk & Regulatory Oversight

• Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
• Ensure compliance with global and local policies
• Drive proactive risk identification and operational integrity

Operational Excellence

• Ensure seamless client onboarding, including e-platform enablement and trading limits
• Build robust MI, KPIs, and quality control to drive performance
• Promote continuous improvement through automation and process redesign

People & Culture Leadership

• Lead and inspire a high-performing global onboarding team
• Foster an inclusive culture focused on development and well-being
• Provide mentorship and skills uplift across regions

Strategic Leadership & Transformation

• Define and execute global onboarding strategy for Markets clients
• Champion transformation initiatives for scale, digitisation, and client experience
• Align onboarding with Markets growth and regulatory strateg

Executive Stakeholder Management

• Act as trusted partner to senior leaders in Sales, Coverage, and Risk
• Represent onboarding in executive forums and audits
• Lead resolution of high-impact onboarding escalations with a solutions-first approach

Governance, Risk & Regulatory Oversight

• Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
• Ensure compliance with global and local policies
• Drive proactive risk identification and operational integrity

Operational Excellence

• Ensure seamless client onboarding, including e-platform enablement and trading limits
• Build robust MI, KPIs, and quality control to drive performance
• Promote continuous improvement through automation and process redesign

People & Culture Leadership

• Lead and inspire a high-performing global onboarding team
• Foster an inclusive culture focused on development and well-being
• Provide mentorship and skills uplift across regions

Skills and Qualifications

Skills

• Proven expertise in Markets products and client onboarding across jurisdictions
• Deep understanding of regulatory frameworks and operational controls
• Executive-level stakeholder management and communication
• Strategic thinking with hands-on delivery focus
• Strong leadership and team development capabilities
• Track record of leading transformation or digital initiatives

Qualifications

Experience & Attributes

• 12+ years of relevant experience in client onboarding, Markets operations, or financial services
• Experience leading complex onboarding and client enablement in a regulated environment
• Deep understanding of onboarding platforms, workflow tools, and client lifecycle management
• Fluent in English (verbal and written); additional languages are a plus
• Bachelor’s degree in Business, Finance, or related discipline; advanced qualifications a plus

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset
• Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

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Job Description

We are seeking a highly experienced Director, Prime Services Business Risk Manager to join our Markets team. In this role, you will act as the trusted risk advisor to the Prime Services leadership team, ensuring the business operates within the Bank’s risk appetite while supporting growth and innovation. You will be responsible for identifying, assessing, mitigating, and monitoring non-financial risks (NFRs) across the Prime Services business, driving a strong control environment, and ensuring compliance with global regulatory requirements.

Key Responsibilities

• Serve as the primary risk contact for the Prime Services business.
• Execute the Non-Financial Risk Framework: risk identification, control design, assessment, monitoring, and remediation.
• Lead and strengthen the control environment through testing, thematic reviews, and remediation of audit/regulatory findings.
• Monitor and advise on regulatory developments (e.g., EMIR, CFTC, Uncleared Margin Rules) and ensure operational resilience.
• Oversee risk governance forums, providing credible challenge and subject matter expertise.
• Support Risk and Control Self-Assessments (RCSA) and ensure accurate documentation.
• Provide risk input for new products, technology changes, and transformation projects.
• Engage with senior stakeholders, regulators, and internal committees, promoting a risk-aware culture.

Skills and Qualifications

Technical & Professional Skills

• Strong knowledge of Prime Services workflows (financing, margining, clearing, custody, execution).
• Proven track record in business risk management, operational risk, compliance, or internal audit within a global financial institution.
• Strong grasp of financial markets regulations and risk management frameworks.
• Experience with risk remediation programs and large-scale change initiatives.
• Data-driven mindset with ability to use management information (MI) and dashboards to influence decisions.

Leadership & Interpersonal Skills

• Proven ability to influence senior stakeholders and risk governance committees.
• Strong communication, facilitation, and conflict resolution skills.
• Self-starter with a problem-solving orientation and high integrity.

Qualifications

• Bachelor’s or Master’s degree in Finance, Risk, Business, or related field.
• Professional certifications (e.g., FRM, CFA, ICA, PRMIA) preferred.
• Demonstrated experience in global regulatory regimes and risk control frameworks.

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Job Summary

Team is responsible for the acquisition and disposition of businesses, management of portfolio of strategic equity investments and divestments.

Transactions include:

• Acquisitions and disposals of companies or banks, businesses, product or customer capabilities and portfolios to strengthen the core franchise of the bank.
• Strategic investments, alliances and joint ventures.
• Organic new market entry strategy by way of a representative office, branch or subsidiary.
• Special projects such as subsidiarisation and equity raisings.
• Executing transactions including (a) evaluation and preliminary assessment; (b) process/project management; (c) negotiation, signing and internal approval.
• Managing internal approvals.
• Corporate Development function works with Country and Global Business CEOs to identify opportunities to initiate or exit corporate investments, managing corporate investments on an ongoing basis, including opportunities with SC Ventures.
• Work closely with Global Business CEOs, the Group functional leaders and external advisers on transaction execution

Key Responsibilities

• Evaluate the performance of the Group (and that of each of its portfolio of businesses) against its strategic ambitions, its own financial framework and market expectations. Consider and proactively discuss the optimum allocation of resources around the Group and any choices it may have to re-allocate capital and improve performance:
  • Consider the capital resources available to the group.
  • Anticipate the challenges the Group will face and present solutions to mitigate those challenges.
  • Review transaction opportunities aligned with the strategic agenda of the Group:
  • Understanding of the strategic ambitions and challenges of the Group and each Business.
  • Establish a vision: proactively seek opportunities to pursue the growth agenda of the Group.
  • Engage in an active dialogue to anticipate solutions to the growth agenda and challenges the bank faces in its various markets.
  • External focus: maintain close relationships with potential partners, competitors and advisors to understand best practice and strategic aspirations.
  • Execute on all elements of the strategic initiatives listed above

Skills and Experience

• Team player who enjoys working closely with colleagues in an agile environment.
• Ability to grow a network in the bank across different functions, businesses and markets.
• Understanding of banking sector corporate finance principles (M&A, investments, strategic alliances, joint ventures, etc
• Strong judgment and intellect combined with analytical and decision-making skills.
• Excellent communication (oral, written and presentation) and interpersonal skills.
• Ability to deliver time-critical projects and work in diverse project teams.
• Positive contributor to team in terms of ideas and knowledge.