Customer Care Advisor at HEINEKEN

About the role: 

As one of our Customer Care Advisors; you’ll thrive in a fast-paced, solution-driven  environment, focusing on delivering outstanding customer service, and a top class customer experience. You’ll engage directly with our customers ensuring seamless end-to-end service and delivery management.

This role requires a high level of attention to detail, big-picture thinking and collaboration with key stakeholders to provide exceptional service. Previous experience in a contact centre is essential.

What can you expect from working in our Customer Care?

One of the great things about Customer Care is being well connected with the wider business. You’ll not only speak with our customers daily, but you’ll also support front-line sales teams and collaborate with colleagues around the UK!

It’s a great place to work… but don’t just take our word for it! Here’s what one of our colleagues had to say:

“A fast paced and ever-changing environment, there’re lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”

Who we’re looking for
We’re looking for self-starters who learn quickly and enjoy problem-solving.

While we’ll train you on the specifics of the job, having the right behaviours is essential. We’re looking for individuals who are:

• Positive: You bring energy and enthusiasm to your work.
• Collaborative: You work well with others to achieve shared goals.
• Accountable: You take ownership and deliver on commitments.

Strong written and verbal communication skills are crucial as you’ll be working with many internal and external stakeholders. This customer-focused role requires great listening skills and the ability to guide conversations towards positive outcomes, even under pressure.

What you’ll bring;

• Contact centre experience (inbound and outbound)
• Customer service experience
• A positive attitude
• A passion for problem-solving