Customer Supply Coordinator at PZ Cussons

The Role:

The Customer Supply Coordinator will be accountable for end-to-end customer order management, and the clear effective communication and resolution of service-related queries. It is a crucial part of PZ Cussons, the role ensures to maximise sales and minimize shortages through critical tasks such as processing orders for defined accounts, resolving late and failed deliveries. The role will minimize lost sales to recover sales quickly for the ongoing success of the Customer Supply function. The Customer Supply Coordinator ensures we challenge credits and non-conformances, align stock reconciliation, and continue to grow our customer relationships. If you are a detail-oriented individual with clear communication and problem-solving skills who has a strong interest in working within Supply Chain, then please read on!

Accountabilities:

• Manage supply relationship with customer through building rapport, good decision making and strong analytical and communication skills
• Reporting both internally and externally service levels, stock and logistics issues to build confidence in PZ’s ability to maximise Customer availability
• Plan and lead customer supply chain meetings to identify issues and agree action plans for future development of processes / ways of working to support maximising retail sales
• Drive high customer service levels through active challenge cross functionally with Supply Planning and Demand teams in both UK and Beauty BUs
• Liaise with commercial team and MS&P team to allocate stock in line with policies – understand wider business context to prioritise and maximise customer satisfaction / availability /profit
• Investigate credit requests and non-conformances – working with 3PL partners and customer to resolve disputes and appeal fines imposed by customers, and ensuring root cause resolution where appropriate
• Stock reconciliation/idoc issues through investigatory skills and robust challenge across 3PL partners and Supply Planning teams to ensure compliance with internal processes and accurate recording of net working capital
• Working with outsourced Consumer Services team to facilitate consumer issue resolution
• Identify opportunities to reduce cost to serve through maximising load utilisation & minimising case pick as well as working on wider efficiencies through understanding, devising and implementing changes to customer and 3PL partners processes / transport arrangements
• Superuser responsibility for Order to Cash and Logistics areas. This includes strong system knowledge, testing and training within the team

Key Skills & Qualifications :

• Experience working with FMCG or Consumer goods - understands principles of working with a large volume of orders and deliveries at a pallet delivery level
• Clear understanding of how 3PLs operate and basic principles of warehousing and logistics
• Strong appreciation of relevant processes in key departments - e.g. Supply Planning, Demand Planning, MS&P, Accounts Receivable, Sales
• Understands how to wider business works and enthusiastically seeks out further information to provide own wider context. Engages with the brands, wants to understand financial performance etc