Your purpose will be:
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Trainer will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont. Your main focus will be to ensure seamless running of the Housekeeping department and the development and training of the Housekeeping Colleagues.
You will be accountable for:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
Housekeeping Trainer/ Supervisor
A large part of your role is to train and develop the Housekeeping team; your duties will consist to:
- Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed
- Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
- Create and develop the Housekeeping training materials and programs to meet the needs of the hotel
- Welcome new Colleagues, create and develop their welcome plans
- Facilitate departmental meetings, focus groups and team-building activities as required
- Ensure all team member training, documentation and testing is completed in the required time frame
- Participate to the Housekeeping Performance reviews and Carry out Housekeeping Colleagues Personal Development Plans
- Control the training cost and report to Assistant/Executive Housekeeper
- Co-manage the recruitment of new Housekeeping Colleagues
- Identify talents in the team
- Supervise hotel rooms when requires by the department
- Any other additional request that it is required in the department
Hands on Job/ Operational part of the role
As Trainer, we expect you to be hands on and other duties will involve:
- Able to Inspect Guest rooms / clean rooms etc while doing training.
- Cover Office Coordinator and Housekeeping Supervisor when business requires.
- Comply with all Health and Safety regulations
- Working different shifts, morning and evenings to be training the entire department. Weekends are also required.
Administrative part of the role
Your administration tasks will involve:
- Updating Standard Operating Procedures in the department.
- Creating Job task to improve logistics
- Keep records of trainings per person in the department
- Presentations to communicate to the team different standards etc
Qualifications
What you will need to do in this role?
- Previous leadership in hospitality and housekeeping experience required
- Computer literate in Microsoft Window applications preferred
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
- Enthusiastic and positive personality, empathetic and with the ability to build trusting and long lasting relationships
- Ability to focus attention on guest needs, remaining calm and courteous at all times and under pressure
- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
- Hands on personality and fully flexible
- High level of attention to detail
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