Manager, Digital Donations and Sustainability– Data & Analytics at Mastercard

Role

The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed.

Intelligence Building

• Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making
• Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team
• Develop research insights and recommendations for strategic projects as needed

Data Analytics

• Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team’s work, strategy refresh, planning, and execution
• Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed

Metrics Reporting

• Forecast modeling for objective and KPI setting
• Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates
• Develop presentations and generate reports that track progress against KPI targets and annual objectives

Sales Enablement

• Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers
• Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy
• Build analyses on competitors, customers, and other industries as needed

All About You

• Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends
• Expertise in data visualization tools (e.g. Tableau, Power BI, etc.)
• Strong SQL skills for querying relational databases and familiarity with database management
• Skilled at transforming raw data into compelling, storytelling insights and visuals
• Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making
• Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets
• Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants
• Fluency in the tech sector, including deep technology foundations and thorough industry awareness
• Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment
• Flexible and creative, able to not only adapt but also thrive in a constantly changing environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.