Fresh Jobs at AIG

How you will create an impact

Supporting AIG in achieving its growth strategy by undertaking key activities that lead to enhanced strategic broker engagement, incorporating the following:

Engagement:

• Analyse the AIG portfolio with a focus on broker metrics and feedback to assess performance and production drivers
• Lead on the programme management and coordination of UK Client & Broker Engagement (CBE) initiatives and strategies as required, this could include CBE’s 3 Year Plan and CX (Customer Experience) initiatives.
• Support with Client & Broker Engagement strategic priorities
• Present insights and trends identified from the analysis of broker performance and production drivers to a range of senior stakeholders
• Collate and produce relevant data, analysis and reports on AIG’s key strategic broker relationships for a range of internal and external stakeholders
• Liaise with underwriters to produce and track pipelines of new business and the status of targeted accounts
• Coordinate the day-to-day alignment of AIG’s broker engagement activities with Talbot Broker team through the provision of relevant data, metrics and analysis
• Support the governance and oversight for strategic broker engagement
• Where required, support in the development and execution of AIG’s strategy

General:

• Manage and develop relationships with key internal stakeholders, including but not limited to UK Executive Team, Underwriting Leadership, Senior Underwriters and the Portfolio Management Team
• Manage and develop relationships with key external stakeholders, including but not limited to AIG Client and BE Team, Broker Leadership and Broker Carrier Management teams including Talbot
• Provide analysis, documentation and presentation materials to support all of the activities described above
• Work with senior business leaders to provide insights on key strategic decisions
• Ensure framework and project plans enabling management of broker facilities including governance, budgeting and procedure management (including utilisation of salesforce)
• Responsible for preparing and briefing the ‘Head of CBE - UK’ for presentations, high level interviews, speeches, townhalls and key market events.
• Provide project management through leading on CBE projects ensuring project plans are in place and timelines are adhered to. 

What you’ll need to succeed

• 2+ years’ experience in an analytical role ideally within a top 4 consultancy, insurer or broker
• Graduate Degree (preferred course with analytical/numerical content; STEM, Economics or Finance/Business)
• High levels of proficiency in Excel and PowerPoint
• Comfortable with, or able to learn very quickly key insurance financial metrics and drivers
• Demonstrable experience of project management.
• Ability to demonstrate experience in supporting Executive level stakeholders and/or similar high-profile positions.
• Well-developed analytical skills with an ability to seek out, examine and draw conclusions from large amounts of information and a variety of sources
• Excellent verbal and written communication skills with the ability to maintain a range of stakeholder relationships including with brokers, underwriters and senior leadership
• Strong presentation skills with an ability to comfortably and succinctly present data and insights
• High levels of initiative with the ability to initiate and own work without close instruction
• Desire to work in a fast-paced environment with a proven ability to meet short deadlines

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How you will create an impact

The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to operate within a complex and diverse complaint environment and learn about AIG’s global business operations, particularly as it relates to our Claims and Underwriting processes.

You will be responsible for supporting dispute resolution processes across multiple countries, as well as drawing insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn. This role reports directly into UK Complaints and Dispute Resolution Manager.

Key accountabilities will include but not limited to:

• Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable in country laws and regulations, including referrals from the relevant arbitration services.
• Utilise your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlement terms, and/or regulatory submissions.
• Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
• Ensure fair and equitable outcomes for our customers in handling all complaints is critical.
• Prepare reports for senior staff across our business in providing insights is an important aspect of this role.
• Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.

What you’ll need to succeed

• Dispute resolution experience and/or industry experience preferably within insurance.
• Understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities.
• Excellent communication skills, both verbally and written.
• Multi-lingual language proficiency highly preferred.
• Effective and efficient decision making and time management skills, with the ability to work unsupervised and under tight deadlines.
• Ability to manage complex matters confidently and calmly.
• Strong computer/multiple systems literacy is essential.
• A working understanding of complaint handling regulatory requirements.
• Strong negotiation and problem-solving skills.
• Ability to manage conflicting priorities in a timely, efficient and risk-aware manner.
• Good organizational skills and ability to handle multiple tasks simultaneously.
• Process orientated to implement change and continuously review and identify process improvements to gain efficiencies.

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How you will create an impact

This is a fantastic entry level position for a pro-active and results driven individual who is keen to embark on a career within motor claims. This role would suit a graduate or someone with a couple of years of customer service experience who would like to develop their career in the insurance industry.

You will receive extensive training and a great support network to learn new skills and knowledge on all aspects of managing motor claims. 

Some of the key responsibilities include:

• Actively support the department in providing a customer focused, cost efficient claims handling service
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro-active steps to effectively deal with claimants and their representatives, ensuring the best outcome of claim
• Interact with brokers, insureds, external providers and internal stakeholders
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
• Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What you’ll need to succeed

• Experience within a customer or client facing role
• Excellent written and verbal communication skills
• Strong stakeholder management skills
• A self-motivated and proactive team player
• Excellent organisational skills with strong attention to detail
• Strong problem-solving skills
• Willingness to learn