As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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To take operational leadership for managing a safe and efficient operation to help achieve operational standards and the customer
Primary point of contact for the customer regarding all operational matters, fostering strong relationships through effective communication and responsiveness, proactively addressing customer inquiries and concerns, ensuring their needs are met while maintaining high levels of service quality and satisfaction
Drive a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
Drive a culture of continuous improvement by systematically addressing and removing barriers that hinder departmental performance
Enable the effective implementation of the OMS KPI Tree by establishing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) targets for each indicator
Participate in a Critical Analysis Meeting, discussing the shift's overall performance with the site manager and Second Line Leadership, based on the Performance Scorecard to enable the entire operational team to carry out their activities, understanding which actions are needed to improve their performance
Clearly communicate the objectives and KPIs relevant to your team, ensuring alignment on the frequency of tracking and reporting methods
Review Monthly Resource Planning comparing real vs. forecast of volumes, volume profile and resources assigned
THIS ROLE WOULD SUIT PEOPLE WHO
Previous Operations Management or similar experience is essential
Experience within an Automotive industry/sector would be advantageous
Excellent communication skills - Verbal and written
Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast-paced environment
Capability of deploying strategic plans for the operation
Ability to manage customer relationship
Strong level of literacy, numeracy and IT skills
Proven people management skills and able to challenge in the right way, being a 21st century manager
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