Pensions Administrator (Core) at Aon

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets.
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written (by phone and in person) 
• Numerically competent 
• Strong attention to detail and commitment to provide ongoing quality.
• Effective problem solving and analytical skills, including identifying solutions and making recommendations
• Ability to effectively plan, prioritise and execute tasks. Including, the ability to adapt to shifting priorities, demands and timelines