Aon is in the business of better decisions
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Senior Client Service Delivery Specialist will involve:
- Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
- Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
- Provide SME technical placement advice to the Brokers as required.
- Complex post placement query handling
- Liaising with underwriters and Aon network offices.
- Sharing best practice
- Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
- Representing CSD in certain GBC-wide technical Responsible for conducting technical slip reviews
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry required.
- Understanding of insurance risk
- Excellent listening, organisation, and presentation abilities.
- An organised, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
- Technical knowledge and an in depth understanding of the process from pre to post placement.
- Subject matter expert providing technical guidance and support to brokers on complex risks.
What’s in it for you.
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
- Structured onboarding & training process
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