Systems Analyst at Kerry

Key responsibilities

Stakeholder Engagement

• Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust.

Operational Ownership

• Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects.

Team Collaboration

• Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team.

End-User Device Support

• Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently.

Application Management

• Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained.

Service Desk Escalation

• Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively.

Remote Team Collaboration

• Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments.

Project and Ticket Management

• Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines.

Site Visits

• Conduct weekly visits to Kerry sites in the UK—initially including Runcorn, Padiham, Glasgow, and Menstrie—to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield.

Networking Support

• Provide support for networking projects, which may occasionally require availability during weekends to meet project needs.

Qualifications and skills

• Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. 

Technical Skills

Hardware Support

• Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals.

Communications & Connectivity

• Experience in LAN support and cabling infrastructure.
• Ability to provide telephony support where necessary.
• Deliver remote access solutions for third-party logistics (3PL) partners.
• Support mobile connectivity tools, including mobile hotspots and 4G cards.

Operating Systems

• Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users.

Software and Systems Management

• Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous.
• Proficient in Microsoft Office 365 applications.
• Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools.

Active Directory

• Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management.

Device Lifecycle Management

• Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments.
• Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity.

Out-of-Hours Support

• Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery.

Behavioural Competencies

• Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative.
• Effectiveness under pressure, particularly during critical site activities or when facing project deadlines.
• Willingness to travel to other Kerry locations as required by business needs.
• Excellent communication skills and the ability to support users at all levels within the organisation.
• A valid driving license and access to a personal vehicle are essential requirements for this role.