Welcome Desk and Events Assistant at University of Leeds

The Lifelong Learning Centre is an academic school and a specialist support service working with mature, part-time, and foundation-level learners. The Centre’s aim is to widen participation from groups that are under-represented in higher education. 

You will provide high quality customer service as part of the front-desk team by welcoming visitors and responding to enquiries. You will work closely with colleagues in ensuring the smooth-running of the Centre, providing support for general office duties such as booking appointments, maintaining communal areas and assisting with the planning and staffing of events. 

You will be committed to providing an excellent level of customer service. You will contribute to maintaining our Customer Service Excellence (CSE) accreditation, be a positive team player and manage your own workload. You will have excellent administrative skills, be a confident user of IT and must demonstrate willingness to learn new skills. You should have strong interpersonal skills and the ability to collaborate with others, as well as being able to work independently and should possess strong organisational skills to manage your workload priorities. 

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5%
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.