Job Openings at HEINEKEN

About the role

As a member of our JAT Support Team you will be responsible in delivering outstanding customer experience as the first line of support for telephone and email queries from our managed house operators and internal departments.   You will ensure that all queries are resolved in a timely manner or re-directed to the appropriate owner of the issue. This involves you managing and maintaining multiple systems and being the guardian of a number of processes.

You will also be responsible for delivering the Change of Lessee (COL) process for our JAT sites which involves reviewing data inputs, liaising with suppliers and inputting data into our SAP System.

So what will you be doing? Here’s some of the key accountabilities.

• Ensuring all back-of-house administration is up to date.
• Be an escalation point for our JAT Operators for any supplier relations.
• Processing required payments to local authorities.
• Highlighting opportunities for process improvements
• Administering the COL process

Who we’re looking for
We need a motivated team player with an aptitude for problem solving, effective multi-tasking and excellent communication skills. To be successful in this role you will bring a passion for delivering a great customer experience, high data input accuracy and ability to multi-task. Strong administration skills are a must!

If you;

• Have experience in customer service.
• Are confident speaking to people on the phone.
• Can build meaningful relationships.
• Are comfortable taking action and learning along the way!

go to method of application »

About the role

We're a team of around 13 colleagues within the Compliance and Real Estate function. We're a small, close-knit, and high-performing team, working collaboratively to deliver excellent outcomes.

This role will provide specialist administrative support to the Estates team, with a particular focus on ensuring compliance with the Pubs Code etc. Regulations 2016, the Scottish Pubs Code and internal policies and processes.

The role involves drafting and interpreting legal documentation such as leases and related property events. A background in Real Estate or Property would be advantageous but is not essential. You'll be required to produce accurate documentation within tight timescales, maintaining accuracy at all times, while ensuring all systems and trackers are kept up to date.

You'll need a high level of attention to detail and the ability to confidently navigate multiple systems. The successful candidate will be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising work effectively.

Working within the Real Estate team offers excellent development opportunities. You'll support a wide range of internal and external stakeholders, gain experience within a regulated industry, develop a deeper understanding of the pub business, and gain exposure to new systems and processes. There will also be opportunities to contribute to ad hoc projects.

Who we’re looking for

• Our ideal candidate will be an excellent communicator, a strong team player, and bring a positive, can-do attitude with a desire to continually improve. You’ll be comfortable working in a fast-paced environment and confident managing multiple tasks and activities at the same time, with the ability to prioritise your workload effectively.
• As a Real Estate Coordinator, you’ll have a keen eye for detail and feel comfortable interacting with a wide range of stakeholders across Star Pubs & Bars, Heineken UK, and external suppliers.
• Experience providing administrative support in relation to leases, lease events, and property documentation would be beneficial.
• We embrace learning and growth, and there is genuine scope to develop within this role. You may also bring experience and strengths that are not listed above — if you have a genuine appetite for learning and development, you don’t need to tick every box to be a great fit.