At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise...
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- The objective of the ICS Control Management Legal Entity UK Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
How will you make an impact in this role?
- ICS Control Management organization is looking for a Manager of ICS Control Management UK Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, ICS Control Management UK Market Legal Entity will:
- Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance
- Serve as the go-to subject matter expert on risks specific to the local market.
- Ensure risks and issues are effectively identified, assessed, prioritised, and managed across operational risk programs to help the business deliver on local business, regulatory and Legal Entity obligations
- Manage details of specific governance and controls forums for ICS, interfacing with org-wide governance processes and committees (e.g. Operational Risk Management Committee) and share insights and lessons learned across forums
- Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)
- Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information
- Support the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes
- Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
Minimum Qualifications:
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
- Understanding of critical operational risk management lifecycle activities
- Strong project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
- Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience within financial services industry
Experience in at least one of the following:
- Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
- Support advising on specialized risk types and integration into broader operational risk policies and program ORMCM
go to method of application »
The Strategy and Planning Manager will be responsible for planning and budgeting marketing activities, leading our downstream reporting and analysis initiatives, supporting the wider Acquisition team with dashboards, ad-hoc reports and insights focused on reviewing performance, driving continued growth in acquisition volume and improvements in investment efficiency. It is an ideal role for someone with a keen interest in marketing and a strong analytical background.
- Lead and oversee the UK CS Acquisition planning and budgeting activities for both Consumer and Small Business portfolios (Prospect and Customer acquisition), ensuring alignment with overall business objectives.
- Partner with the Demand Generation and Performance Marketing teams to design and execute strategic initiatives that drive increased acquisition volume and optimize investment efficiency.
- Cultivate and advance talent within a high-performing team of two analysts. Offer leadership and mentorship, promoting an environment focused on continuous improvement and innovation.
- Monitor and report monthly results and key performance metrics, actualising results and reforecasting balance of the year quarterly.
- Contribute to the UK CS Acquisition strategy by identifying and proposing new insights, monitoring trends, assuring investment efficiency, and protecting ROI.
- Maintain and implement a pipeline of ad-hoc analysis and map opportunities to implement new reports.
- Build and maintain strong relationships with key stakeholders, including Finance, Risk, Centre of Excellence, Enterprise Analytics, and other marketing and analytics teams.
- Represent the UK CS Acquisition team in senior leadership meetings, providing insights and recommendations to drive business decisions.
Minimum Qualifications:
- Ability and experience working with a wide array of stakeholders and influencing them.
- Comfortable working with agility in a constantly moving scenario, finding a way around obstacles and challenges effectively and with a positive attitude.
- Clear and confident communication (written and verbal).
- Strong attention to detail and organisational skills required.
- Ability to coach in core skillset to their team, set development goals and targets and increase leverage. Preferred experience with people leadership.
- Highly numerical with strong financial and business acumen.
- Advanced level Excel data analysis and visualization, ability to manipulate large datasets.
- Advanced PowerPoint skills, including creating charts and graphs.
- Proficiency in analysing data and presenting valuable insights from large and complex datasets in a concise and compelling manner for diverse audiences, including senior leaders.
- Highly motivated, resilient, and proactive self-starter who can take initiative.
- Creative and innovative thinker, intellectually curious with the ability to challenge the status quo.
- Team-oriented with strong relationship management and interpersonal skills, confident in leading projects and excellent process management ability.
- Experience with or knowledge of acquisition and marketing funnel is preferred but not required.
Preferred skills:
- Programming skills (SQL, LUMI, Big Query).
go to method of application »
- As an Analyst, you will tackle the most important strategic opportunities and challenges for American Express, working on a broad range of topics across the business units. Projects are primarily oriented around growth strategy in order to drive long-term success and innovation.
- You will contribute to all aspects of project workstreams, including scoping and structuring problems, conducting complex analyses and research, and creating presentations. You’ll collaborate closely with your teammates to develop solutions and present recommendations to senior leaders.
- You will collaborate with cross-functional teams and stakeholders across the enterprise, including C-suite executives, to drive strategic initiatives that enhance the leadership position of American Express. You will establish yourself as a trusted thought partner to your business partners.
- As a member of the Enterprise Strategy team, you’ll join a close-knit and supportive group of colleagues who put an emphasis on diversity of perspective, mentorship, fun, and a balanced lifestyle.
Qualifications:
- Currently enrolled in a full-time undergraduate degree program
- Combination of relevant coursework, internships, and/or extracurricular leadership experience
- Strong problem-solving skills and business acumen; intellectual curiosity
- Excellent written and verbal communication
- Strong project management skills, including prioritization, work planning, execution discipline
- Interpersonal skills – ability to collaborate effectively in a team
- Demonstrated commitment to continuous improvement
Students must have a graduation date between June - September 2027
go to method of application »
- For us marketing is all about driving innovation and thinking creatively about ways to make our customers' lives easier. Through our Marketing Internship, you’ll have the opportunity to craft real life marketing strategies to help to expand our diverse Amex network and contribute to the growth of the business. You could be engaging with top creative agencies, driving digital presence, or working on some of our most exciting product portfolios and partnerships trying to bring them to life with your own ideas.
- All of this will be done using market and consumer data from previous campaigns, evaluating the external landscape, and analyzing internal data to identify trends. So, if you’re someone who can use data constructively and come up with winning strategies, then this internship could be for you.
- Our well-established Summer Internship Programme provides high-performing students with exciting projects aligned to the company’s strategic, operational, or financial goals. Interns will work on a challenging project, learn about our award-winning culture and network across our diverse business units and regions.
Skills/Experience:
- Passion for customer facing marketing and customer insight with an interest in the payments industry.
- Initiative to drive projects through from start to finish, demonstrating high accountability
- Good verbal and written communicator, able to present ideas in a compelling way
- Ability to build strong relationships with internal stakeholders and external partners, and collaborate effectively at all levels of the organisation;
- Desire to contribute to the culture and win as a team.
- Ability to think strategically and analyze and interpret large amounts of data to identify trends and drive insights.
- Resilience to overcome challenges and ability to apply knowledge and lateral thinking to deliver results.
- Curiosity to explore ideas and get diverse viewpoints to enhance their thinking.
- Knowledge of Microsoft Office with experience in Excel and PowerPoint.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.
Requirements/Qualifications:
- Currently enrolled in full-time Bachelor’s degree program
Students must have a graduation date between June - September 2027
go to method of application »
- For us marketing is all about driving innovation and thinking creatively about ways to make our customers and merchants lives easier. Through our Marketing Internship, you’ll have the opportunity to craft real life marketing strategies to help to expand our diverse Amex network and contribute to the growth of the business. You could be engaging with top creative agencies, driving digital presence, or working on some of our most exciting product portfolios and partnerships trying to bring them to life with your own ideas.
- All of this will be done using market and consumer data from previous campaigns, evaluating the external landscape, and analyzing internal data to identify trends. So, if you’re someone who can use data constructively and come up with winning strategies, then this internship could be for you.
- Our well-established Summer Internship Programme provides high-performing students with exciting projects aligned to the company’s strategic, operational, or financial goals. Interns will work on a challenging project, learn about our award-winning culture and network across our diverse business units and regions.
Skills/Experience:
- A passion for customer facing marketing and customer insight with an interest in the payments industry.
- Ability to see projects through from start to finish.
- Good communicator and effective collaborator at all levels, enjoys working as part of a team.
- Ability to build strong relationships with internal stakeholders and external partners, and present ideas in a compelling way.
- Think strategically, with the ability to analyze and interpret large amounts of data to identify trends and drive insights.
- Ability to overcome challenges and apply skills to get results.
- Curiosity to explore ideas and get diverse viewpoints to enhance your thinking.
- Knowledge of Microsoft Office with experience in Excel and PowerPoint.
Requirements/Qualifications:
Students must have a graduation date between June - September 2027
go to method of application »
Role Specific Information:
- Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.
What type of work can you expect to do as a digital project manager at American Express:
- Assists in developing the business case for new products or features. Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
- Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partners closely with analytics team to provide input and prioritize analytics requests.
- Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
- Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics
- Understands competitive and internal positioning for their product or product line through internal and external market research.
- Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience
Skills:
- Agile Methodologies
- Communication Management
- Feature Prioritization
- Market Analysis
- Product Development
- Product Road mapping
- Product Strategy
- Requirements Management
- Structured Problem Solving
Students must have a graduation date between June - September 2027
go to method of application »
- A single decision can have many outcomes, and when that decision affects hundreds of thousands of customers and employees, it needs to be the right one. That’s where Credit and Fraud Risk comes in.
- At American Express, Risk Management forms the backbone of all financial services operations. It affects every aspect of the company globally. Join us this summer, and you’ll get to know all the areas of our business – from consumer cards to small-business services, corporate services, and merchant partners. Plus, you’ll work with the industry’s top Risk Management teams, developing strategies, leveraging Machine Learning and overseeing how recent news events impacts our customers. Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the analyst level, the employee is beginning to develop expertise in the field. Receives general instruction on moderately complex problems and issues.
- Our well-established Summer Internship Programme will provide candidates with the opportunity to gain hands-on experience in projects that have strategic, operational, and financial significance to the company. Interns will have the opportunity to work on a challenging project, with an opportunity to learn about the culture and values of American Express, as well as network across regions and functions.
Skills/Experience:
- Strong analytical, project management, relationship, and problem-solving skills
- Excellent verbal and written communications skills, this position collaborates with diverse stakeholders, including marketing, sales, operations, business partners as well as external vendors
- Ability to effectively implement initiatives through partnerships and alignment with multiple stakeholders
- Effective team player and ability to manage multiple responsibilities
Students must have a graduation date between June - September 2027
go to method of application »
About the Role:
- As an analyst within the Hospitality function of GREWE, you’ll work with key functional leads and vendor partners, who lead the American Express workplace services and amenities for all office locations across the EMEA region, focusing on a colleague-first, hospitality led approach to frictionless experiences. Our teams support moments that matter to our colleagues from the minute they enter and leave our offices – from a warm welcome in the lobby, to re-fuelling with coffee and snacks, to grabbing a nourishing lunch, to joining community events and everything in between
Key Responsibilities:
- The analyst’s focus will be on driving hospitality initiatives that provide comfort and care to colleagues, and position Amex as the best workplace in the world.
- Planning and coordinating the regional program for the following vendor provided services and amenities: Food and Drink, Warm Welcome, Meeting and Events, Community Support, Wellness, and Lifestyle Amenities; including:
- Continuously assessing the Amex Workplace for opportunities to remove friction and increase hospitality
- Proactively listening to Amex Colleagues to understand their expectations and needs
- Providing inputs for the strategic plan
- Independently managing assigned projects and initiatives that will be seamlessly and successfully implemented by operational teams.
- Supporting the digital roadmap and global digital platforms by way of leading the interface with key partners
- Developing and updating standardized specifications of services, playbooks, and procedures
- Systematically collecting and reporting on routine and ad-hoc data
- Supporting vendor partner relationships and overseeing their performance
- Leading and participating in scheduled meetings
- Developing relationships with key partners and regional teams for the seamless execution of programs
- Maintaining own understanding of current Hospitality trends, and a library of pertinent Hospitality industry and Digital experience resources to inform best in class practices.
Minimum Qualifications:
- Deep interest in hospitality-focused operations and values, including a desire to understand and exceed customer expectations every day
- Positive attitude, flexibility, and a team player.
- Strong written and verbal communication skills.
- Ability to drive results and prioritize work activities.
- Ability to thrive in a fast paced and fluid business environment.
- Interpersonal skills to work across a wide range of teams and build effective working relationships.
- Ability to influence others with a collaborative, inclusive and engaging style; with a practical approach to delivering successful, collaborative outcomes to support evolving business needs.
- Some experience working in a hospitality environment or currently undertaking a hospitality degree or vocational course would be preferred.
Students must have a graduation date between June - September 2027
go to method of application »
The Strategy and Planning Manager will be responsible for planning and budgeting marketing activities, leading our downstream reporting and analysis initiatives, supporting the wider Acquisition team with dashboards, ad-hoc reports and insights focused on reviewing performance, driving continued growth in acquisition volume and improvements in investment efficiency. It is an ideal role for someone with a keen interest in marketing and a strong analytical background.
- Lead and oversee the UK CS Acquisition planning and budgeting activities for both Consumer and Small Business portfolios (Prospect and Customer acquisition), ensuring alignment with overall business objectives.
- Partner with the Demand Generation and Performance Marketing teams to design and execute strategic initiatives that drive increased acquisition volume and optimize investment efficiency.
- Cultivate and advance talent within a high-performing team of two analysts. Offer leadership and mentorship, promoting an environment focused on continuous improvement and innovation.
- Monitor and report monthly results and key performance metrics, actualising results and reforecasting balance of the year quarterly.
- Contribute to the UK CS Acquisition strategy by identifying and proposing new insights, monitoring trends, assuring investment efficiency, and protecting ROI.
- Maintain and implement a pipeline of ad-hoc analysis and map opportunities to implement new reports.
- Build and maintain strong relationships with key stakeholders, including Finance, Risk, Centre of Excellence, Enterprise Analytics, and other marketing and analytics teams.
- Represent the UK CS Acquisition team in senior leadership meetings, providing insights and recommendations to drive business decisions.
Minimum Qualifications:
- Ability and experience working with a wide array of stakeholders and influencing them.
- Comfortable working with agility in a constantly moving scenario, finding a way around obstacles and challenges effectively and with a positive attitude.
- Clear and confident communication (written and verbal).
- Strong attention to detail and organisational skills required.
- Ability to coach in core skillset to their team, set development goals and targets and increase leverage. Preferred experience with people leadership.
- Highly numerical with strong financial and business acumen.
- Advanced level Excel data analysis and visualization, ability to manipulate large datasets.
- Advanced PowerPoint skills, including creating charts and graphs.
- Proficiency in analysing data and presenting valuable insights from large and complex datasets in a concise and compelling manner for diverse audiences, including senior leaders.
- Highly motivated, resilient, and proactive self-starter who can take initiative.
- Creative and innovative thinker, intellectually curious with the ability to challenge the status quo.
- Team-oriented with strong relationship management and interpersonal skills, confident in leading projects and excellent process management ability.
- Experience with or knowledge of acquisition and marketing funnel is preferred but not required.
Preferred skills:
- Programming skills (SQL, LUMI, Big Query).
go to method of application »
- As an Analyst, you will tackle the most important strategic opportunities and challenges for American Express, working on a broad range of topics across the business units. Projects are primarily oriented around growth strategy in order to drive long-term success and innovation.
- You will contribute to all aspects of project workstreams, including scoping and structuring problems, conducting complex analyses and research, and creating presentations. You’ll collaborate closely with your teammates to develop solutions and present recommendations to senior leaders.
- You will collaborate with cross-functional teams and stakeholders across the enterprise, including C-suite executives, to drive strategic initiatives that enhance the leadership position of American Express. You will establish yourself as a trusted thought partner to your business partners.
- As a member of the Enterprise Strategy team, you’ll join a close-knit and supportive group of colleagues who put an emphasis on diversity of perspective, mentorship, fun, and a balanced lifestyle.
Qualifications:
- Currently enrolled in a full-time undergraduate degree program
- Combination of relevant coursework, internships, and/or extracurricular leadership experience
- Strong problem-solving skills and business acumen; intellectual curiosity
- Excellent written and verbal communication
- Strong project management skills, including prioritization, work planning, execution discipline
- Interpersonal skills – ability to collaborate effectively in a team
- Demonstrated commitment to continuous improvement
Students must have a graduation date between June - September 2027
go to method of application »
- For us marketing is all about driving innovation and thinking creatively about ways to make our customers' lives easier. Through our Marketing Internship, you’ll have the opportunity to craft real life marketing strategies to help to expand our diverse Amex network and contribute to the growth of the business. You could be engaging with top creative agencies, driving digital presence, or working on some of our most exciting product portfolios and partnerships trying to bring them to life with your own ideas.
- All of this will be done using market and consumer data from previous campaigns, evaluating the external landscape, and analyzing internal data to identify trends. So, if you’re someone who can use data constructively and come up with winning strategies, then this internship could be for you.
- Our well-established Summer Internship Programme provides high-performing students with exciting projects aligned to the company’s strategic, operational, or financial goals. Interns will work on a challenging project, learn about our award-winning culture and network across our diverse business units and regions.
Skills/Experience:
- Passion for customer facing marketing and customer insight with an interest in the payments industry.
- Initiative to drive projects through from start to finish, demonstrating high accountability
- Good verbal and written communicator, able to present ideas in a compelling way
- Ability to build strong relationships with internal stakeholders and external partners, and collaborate effectively at all levels of the organisation;
- Desire to contribute to the culture and win as a team.
- Ability to think strategically and analyze and interpret large amounts of data to identify trends and drive insights.
- Resilience to overcome challenges and ability to apply knowledge and lateral thinking to deliver results.
- Curiosity to explore ideas and get diverse viewpoints to enhance their thinking.
- Knowledge of Microsoft Office with experience in Excel and PowerPoint.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.
Requirements/Qualifications:
- Currently enrolled in full-time Bachelor’s degree program
Students must have a graduation date between June - September 2027
go to method of application »
- For us marketing is all about driving innovation and thinking creatively about ways to make our customers and merchants lives easier. Through our Marketing Internship, you’ll have the opportunity to craft real life marketing strategies to help to expand our diverse Amex network and contribute to the growth of the business. You could be engaging with top creative agencies, driving digital presence, or working on some of our most exciting product portfolios and partnerships trying to bring them to life with your own ideas.
- All of this will be done using market and consumer data from previous campaigns, evaluating the external landscape, and analyzing internal data to identify trends. So, if you’re someone who can use data constructively and come up with winning strategies, then this internship could be for you.
- Our well-established Summer Internship Programme provides high-performing students with exciting projects aligned to the company’s strategic, operational, or financial goals. Interns will work on a challenging project, learn about our award-winning culture and network across our diverse business units and regions.
Skills/Experience:
- A passion for customer facing marketing and customer insight with an interest in the payments industry.
- Ability to see projects through from start to finish.
- Good communicator and effective collaborator at all levels, enjoys working as part of a team.
- Ability to build strong relationships with internal stakeholders and external partners, and present ideas in a compelling way.
- Think strategically, with the ability to analyze and interpret large amounts of data to identify trends and drive insights.
- Ability to overcome challenges and apply skills to get results.
- Curiosity to explore ideas and get diverse viewpoints to enhance your thinking.
- Knowledge of Microsoft Office with experience in Excel and PowerPoint.
Requirements/Qualifications:
Students must have a graduation date between June - September 2027
go to method of application »
Role Specific Information:
- Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.
What type of work can you expect to do as a digital project manager at American Express:
- Assists in developing the business case for new products or features. Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
- Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partners closely with analytics team to provide input and prioritize analytics requests.
- Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
- Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics
- Understands competitive and internal positioning for their product or product line through internal and external market research.
- Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience
Skills:
- Agile Methodologies
- Communication Management
- Feature Prioritization
- Market Analysis
- Product Development
- Product Road mapping
- Product Strategy
- Requirements Management
- Structured Problem Solving
Students must have a graduation date between June - September 2027
go to method of application »
- A single decision can have many outcomes, and when that decision affects hundreds of thousands of customers and employees, it needs to be the right one. That’s where Credit and Fraud Risk comes in.
- At American Express, Risk Management forms the backbone of all financial services operations. It affects every aspect of the company globally. Join us this summer, and you’ll get to know all the areas of our business – from consumer cards to small-business services, corporate services, and merchant partners. Plus, you’ll work with the industry’s top Risk Management teams, developing strategies, leveraging Machine Learning and overseeing how recent news events impacts our customers. Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the analyst level, the employee is beginning to develop expertise in the field. Receives general instruction on moderately complex problems and issues.
- Our well-established Summer Internship Programme will provide candidates with the opportunity to gain hands-on experience in projects that have strategic, operational, and financial significance to the company. Interns will have the opportunity to work on a challenging project, with an opportunity to learn about the culture and values of American Express, as well as network across regions and functions.
Skills/Experience:
- Strong analytical, project management, relationship, and problem-solving skills
- Excellent verbal and written communications skills, this position collaborates with diverse stakeholders, including marketing, sales, operations, business partners as well as external vendors
- Ability to effectively implement initiatives through partnerships and alignment with multiple stakeholders
- Effective team player and ability to manage multiple responsibilities
Students must have a graduation date between June - September 2027
go to method of application »
About the Role:
- As an analyst within the Hospitality function of GREWE, you’ll work with key functional leads and vendor partners, who lead the American Express workplace services and amenities for all office locations across the EMEA region, focusing on a colleague-first, hospitality led approach to frictionless experiences. Our teams support moments that matter to our colleagues from the minute they enter and leave our offices – from a warm welcome in the lobby, to re-fuelling with coffee and snacks, to grabbing a nourishing lunch, to joining community events and everything in between
Key Responsibilities:
- The analyst’s focus will be on driving hospitality initiatives that provide comfort and care to colleagues, and position Amex as the best workplace in the world.
- Planning and coordinating the regional program for the following vendor provided services and amenities: Food and Drink, Warm Welcome, Meeting and Events, Community Support, Wellness, and Lifestyle Amenities; including:
- Continuously assessing the Amex Workplace for opportunities to remove friction and increase hospitality
- Proactively listening to Amex Colleagues to understand their expectations and needs
- Providing inputs for the strategic plan
- Independently managing assigned projects and initiatives that will be seamlessly and successfully implemented by operational teams.
- Supporting the digital roadmap and global digital platforms by way of leading the interface with key partners
- Developing and updating standardized specifications of services, playbooks, and procedures
- Systematically collecting and reporting on routine and ad-hoc data
- Supporting vendor partner relationships and overseeing their performance
- Leading and participating in scheduled meetings
- Developing relationships with key partners and regional teams for the seamless execution of programs
- Maintaining own understanding of current Hospitality trends, and a library of pertinent Hospitality industry and Digital experience resources to inform best in class practices.
Minimum Qualifications:
- Deep interest in hospitality-focused operations and values, including a desire to understand and exceed customer expectations every day
- Positive attitude, flexibility, and a team player.
- Strong written and verbal communication skills.
- Ability to drive results and prioritize work activities.
- Ability to thrive in a fast paced and fluid business environment.
- Interpersonal skills to work across a wide range of teams and build effective working relationships.
- Ability to influence others with a collaborative, inclusive and engaging style; with a practical approach to delivering successful, collaborative outcomes to support evolving business needs.
- Some experience working in a hospitality environment or currently undertaking a hospitality degree or vocational course would be preferred.
Students must have a graduation date between June - September 2027
Method of Application
Use the link(s) below to apply on company website.
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