Assistant Store Manager at Starbucks

Here you belong

The voices of our people are brewed into everything we do. At Starbucks, you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here, you’ll be heard because here, you’re part of it all.

Here, you’ll achieve results by:

• Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellence.
• Owning delegated business areas such as training, compliance, labour management, or local marketing.
• Leading the leadership team of Shift Supervisors, ensuring clarity of roles and accountability for results.
• Forecasting future staffing needs, participating in recruitment and selection.
• Owning the store partner training; ensuring all partners have completed required training and are set up for success.
• Acting as Store Manager when required, including full operational and partner accountability.
• Monitoring store KPIs, analysing performance trends, and implementing action plans.
• Driving cost control and profitability through effective resource planning and waste management.
• Closing both standards and opportunity gaps using the Store Action Plan.
• Ensuring consistent delivery of brand and operational standards.
• Maintaining compliance with health & safety, food safety, and security standards which includes conducting and recording due diligence check

Here, you’ll contribute to our shared success by:

• Building leadership capability within the store, preparing future leaders for progression.
• Supporting recruitment, onboarding, and retention of the store leadership team.
• Leading ER conversations in partnership with the Store Manager and Partner Resources.
• Championing partner engagement, recognition, and inclusion.

Here, you’ll thrive by:

• Having a track record of leading leaders in a fast-paced, customer-focused business.
• Demonstrating strong commercial skills and an ability to drive business performance.
• Being confident in both strategic planning and hands-on operational leadership.
• Showing readiness for a future Store Manager role.

Key Job Dimensions

• Scope: Runs operational shifts with delegated KPI ownership.
• Decision-making: In-shift operational decisions; escalates major issues to DM/SM.
• Contacts: Store leadership team, district support, customers, suppliers.
• Flexibility: Works varied shifts including early mornings, evenings, weekends.