Associate at JLL

The Role 

This role is a high profile Retail Management Role working on 2 trophy Shopping Centres for a key client of JLL

Office location 

The role is based in London and will sit within JLL’s Property Delivery Team.

Key Responsibilities 

Client Relationship

• Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

Lease and Legal Management:

• Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regards to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

• Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

ESG:

• Work with various ESG and FM teams on ESG initiatives and implementation.
• Align client's ESG strategy with JLL's responsibilities.

Supplier and Facility Management:

• Alongside colleagues manage third-party suppliers' performance.

Inspections:

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

Transactions/Transitions:

• Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

Client:

• Provide relevant content for client reporting  and attend client meetings as per client requirements.
• Understand client PMA, asset strategies, and KPIs.
• Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

• Engage with occupiers to maintain high customer satisfaction.
• Gather intelligence on occupier business activity on behalf of client.
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

• Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end to end claims process.

Void property management:

• Action necessary management activities on behalf of the client and their insurers.

Fees:

• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

• Play an active role in securing new business and expansion of existing client relationships.
• If required line manage team members to guide career progression / manage performance.
• Continually driving change and progress in the business to evolve with Client and market demands
• Project based work (internal & external)
• Identify cross-selling opportunities.
• Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Recognised subject matter expert.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Self-motivated leader who fosters teamwork.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Implement value-added initiatives.
• Maintain strong presence within PAM team.
• Contribute and help drive an inclusive office culture.