Contact Centre Agent - Manchester at Emirates

Job Purpose

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft. It’s rapidly expanding networks spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. 

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills

As a Contact Centre Agent, you will have the important role of being the voice of Emirates providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Kindly note this is an office-based position working shifts. The current opening hours are from 07.00 - 19.30, Monday through Sunday. The working week is 37.5 hours with shifts scheduled within these times.

Qualification

To be considered for this role the following requirements are a must: 

• Proficiency in English and at least one of the following languages is must-have requirement for this position: Czech, Polish, Spanish -  both spoken and written
• Customer and sales focus to provide excellent service and close any sales opportunity
• A levels/High School certificate
• Willing to work in shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)

Applicants must have the legal right to live and work in the UK. The company will not provide assistance with obtaining work permits. 

Internal staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position

Salary & benefits

Competetitve salary

• Allowances for Transport, Meals and Language
• Shift pay
• Life insurance
• Private Health insurance
• Discounted airline tickets