The University of Nottingham is a pioneering university that transforms the lives of our 45,000 students at our campuses in the UK, China and Malaysia.
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Key to success in this role is having an adaptable, flexible approach to service demands, with the ability to manage high-volume activity and support the team to respond to changing priorities across Shared Services. You will monitor and manage individual and team performance against quality standards and service expectations, prioritising activity and allocation of resources daily.
You will foster a positive customer focused mindset within the team and support team development through regular team meetings, 121s and learning sessions. You will demonstrate an open and engaging style delivering constructive conversations ensuring all team members are performing in line with our organisational behavioural standards.
As a point of escalation for all process and service-related queries, you will support and challenge the team to develop their knowledge and skills to resolve more complex queries and to foster a culture of continuous improvement.
You will be confident to work with the wider HR Team and work collaboratively with other support functions e.g. Pay and Reward, Payroll, Learning & Development and Organisation Development.
You will have an enquiring mind and, or use your existing knowledge of HR services, policies, and processes to identify customer and process solutions and drive improvements to develop our services.
We are looking for someone who will commit to the university’s values of Inclusivity, Ambition, Openness, Fairness and Respect.
This is a full-time post (36.25 hours per week) available up to 12 months from December 2025.
Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the line manager of your substantive post, if you are already undertaking a secondment role.
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