Manager, Change Management at McDonald

Job Description

Change Management is a critical success factor in growth at McDonald's and we support change at McDonald's through our Change & Organization Activation Center of Excellence (COE).

The Change COE partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business. As a member of the Change COE, you will be a part of a team-building change capability across the Enterprise. You'll succeed by being an innovator, a self-starter, and a collaborative strategic partner to our customers.

We are seeking a Manager of Change Management to drive the development and deployment of change interventions using our framework and methodology. The immediate need is support for COE Operations and Communities of Practice (COP). This role will report to the Senior Manager, Change Management Operations and Alignment.

What will you do in this role?

• Manage various enterprise-level communities of practice, ensuring active engagement and participation to sustain a knowledgeable and skilled pool of talent.
• Help drive standards, efficiencies, and consistency in how Change is executed across the Enterprise.
• Provide operational support for the COE

Responsibilities include:

Manage ongoing Change Communities of Practice and Feedback Processes

• Sustain communities of practice and manage ongoing execution and adoption
• Gather and report on feedback and evolving needs and insights to inform the CoP into the Playbook and overall COE Strategy.
• Facilitate appropriate connections with stakeholder/COP groups (e.g., market transformation change leads and program change leads), coordinating and sharing information between global and markets

Execute Upskilling and Capability Building Activities

• Promote targeted learning programs to enhance change management skills across stakeholder groups.
• Based on feedback, curate relevant content and develop experiences, ideas, and approaches.
• Identify change learning needs through stakeholder identification and interviews
• Track progress and impact of upskilling initiatives, adjusting strategies to meet evolving business needs.

Mange Tier 2 Level Support

• For programs that qualify for low/medium level support, introduce and facilitate access to the COP and upskilling opportunities

Provide COE operational support

• Manage change plans, content calendars, distribution lists, and materials needed to support the COP and overall COE
• Create and manage COE and COP online forums (MS Teams, Viva Engage, etc.)

Drive Adoption with One McDonald's Way

• Maintain an understanding of Change and broader McDonald's strategy and priorities
• Work closely with program stakeholders and other practitioners to ensure an understanding of the Change Framework
• Advise and coach functional leaders on Change Management
• Support the growth of Change knowledge across the Enterprise
• Gain an understanding of the McDonald’s Change Framework and support training of partners, practitioners, and business leaders                 

Skills and experience required: 

• Intermediate-level change management skills
• Experience with and knowledge of change management principles, methodologies and tools
• Proficient with MS PowerPoint, Word, and collaborative technologies
• Effective communication skills, both written and verbal
• Strong organizational/project management skills
• Able to establish and maintain strong relationships and influence others to accept practices and approaches
• Experience designing and executing detailed change plans
• Flexible and adaptable; able to work in ambiguous situations
• Experience working with globally distributed teams
• Significant Change Management experience 
• Experience leading or supporting change on large, complex digital or regulatory initiatives in a product operating model
• Data-driven mindset and strong process design skills
• Creating deliverables that require cross-functional collaboration and socialization
• Ability to provide strategic guidance to business leaders for low – and medium-complexity change programs
• Experience with creative applications to develop visually compelling stories

Qualifications

• Master's degree in business management, human resources, or related field preferred.