Night Manager, Pre-Opening at Marriott International

The Opportunity

We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.

Key Responsibilities

Operational Leadership

• Serve as the hotel’s Manager on Duty during overnight hours
• Oversee all property operations and ensure compliance with operational guidelines
• Maintain a safe working environment for both guests and employees
• Manage night‑time inventories and reporting requirements
• Ensure all colleagues have full knowledge of emergency and safety procedures

Guest Experience & Issue Resolution

• Deliver the highest standards of hospitality during the overnight shift
• Personally manage and resolve guest concerns, ensuring timely and effective follow‑up
• Support the guest relations process by documenting incidents and implementing preventative measures
• Maintain visibility throughout the hotel, ensuring a reassuring presence for guests

Financial & Administrative Support

• Review relevant reports to monitor productivity, cost control, and goal achievement
• Ensure appropriate cash‑handling procedures are followed by all team members

People & Culture Support

• Promote teamwork, communication, and positive morale within overnight teams
• Keep colleagues informed about new operational procedures or standards
• Support property safety programmes and encourage colleague engagement

What We’re Looking For

We are searching for a confident and dedicated leader with a calm, solutions‑focused approach and a strong commitment to luxury service. You should bring:

• Extensive experience in guest services, front desk or related hospitality operations
• Strong decision‑making skills and the ability to lead independently overnight
• Excellent problem‑solving skills and the ability to manage complex or urgent situations
• Strong interpersonal and communication abilities
• A professional presence aligned with the refined standards of St. Regis

Preferred Qualifications

• High school diploma or GED; 4 years’ experience in guest services, front desk or related field

OR

• A 2‑year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related major; 2 years’ experience in a related area