Online Manager at Morrisons

We’re currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s)

Responsibilities include but not limited to:

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

About you

What do I need to be a successful Manager?

• Great communicator who will share knowledge, experience and best practices
• Competent and confident Manager in Charge
• Ability to build and maintain relationships with key stakeholders across all areas
• Remain flexible and adaptable to change with the ability to lead the team through change
• Active listener to respond effectively to customer and colleague feedback
• Necessary food safety knowledge in line with responsible department
• Ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste