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Manage the administration of surveys for NTDC customers and partners as required.
Interpret customer requirements and provide instruction on best use of the survey, guiding them in the creation of a communications and engagement strategy in preparation for the rollout of the survey, and maintaining updated completion rates and guidance throughout the duration of the survey being live.
Collect and analyse participant feedback on survey projects and supporting the Operations manager where appropriate.
Produce customer focused reports based on survey activity.
Develop, deliver and manage new data capture related research projects, ensuring that the project's objectives and deliverables are met.
Work with colleagues to maintain central office systems to ensure the smooth running of the Centre and the HEaTED administration of training courses, customer queries and booking processes.
Take an active role in the development of evaluation and feedback systems to ensure that research projects are being carried out efficiently and effectively to the benefit of the sector.
Work with the Marketing & Communications Officer lead to promote and market the Centre and its work, as required.
Support other team members in the organisation of a wide range of meetings and events as required. This involves preparing materials and providing information on any associated costs and resource requirements.
Take responsibility and coordinate agreed aspects of financial and operational procedures to support the effective running of a small team.
Maintain all forms of documentation securely while complying with information and data use regulations.
Engage with opportunities to promote the Centre and enhance its reputation, including attending events and conferences.
As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
Any other duties, commensurate with the grade of the post.
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