Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizatio...
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BCG X’s Generative AI & Bionic Customer Engagement solution delivers AI-enabled interactions and personalization to optimize customer-led value creation across ecommerce, self-service, and call center channels.
As a Senior Analyst in BCG Vantage, you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You’ll conduct research to support offer development and go-to-market; build / deploy client diagnostics to scope Customer Experience (CX) innovations and improvements, and partner with consulting teams to contribute to proposals and client workshops.
Success in this role requires a strong blend of analytical and problem-solving skills, combined with curiosity, creativity, and ease in working with technology and digital tools. You will conduct quantitative and qualitative analyses to demonstrate the potential business impact of Generative AI & Bionic Customer Engagement solutions, while exploring competitor and market trends to help communicate our perspective and value proposition. You will also be expected to take initiative in identifying opportunities to enhance our diagnostics, data assets, and knowledge base, ensuring that BCG’s CX offers continue to evolve in line with client needs.
With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You’ll need to keep ahead of the latest innovations and work to constantly evolve BCG’s Generative AI & Bionic Customer Engagement perspectives, insights, and client diagnostics so that we can continue to answer our clients’ toughest questions.
You're good at
Bringing experience from product marketing, sales enablement, or strategy roles within Generative AI, Personalization, or CX Orchestration technology contexts
Applying knowledge of CX Orchestration, Personalization, Generative AI, and Next Best Action to scope solutions for use cases like personalization, conversational AI, and self-service
Experienced in client facing roles (e.g. consulting, sales, account management), conducting product demonstrations and facilitating solution design workshops
Conducting quantitative and qualitative research to develop solution business case and “size of the prize”
Working collaboratively and effectively in a group dynamic often virtual
Proficient in Agile Ways of Working
Being flexible and bringing a curious, creative mindset
Navigating complexity and ambiguity with confidence
What You'll Bring
2+ years of consulting experience in relevant sector/topic required; candidates with consulting experience strongly preferred
In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred
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