Role purpose
The Global Change Manager will be accountable for understanding the context, and identifying and incorporating stakeholders into the change plan and ensuring its successful deployment across our Country Offices and Members. They will be responsible for assessing the impact of change resulting from the proposed CVA solution, and implementation options in terms of our people, processes, data, technology, policy & governance as well as our global legal requirements. They will work closely with individual the wider Digital Programming Team to agree priorities, develop robust change plans, and monitor progress against these plans. There will be a need to consider the change implications and approach, not only directly on the stakeholders, but also on the wider organisation to manage the change successfully and embed new practices and ways of working.
The role holder will be responsible for managing the Change Management deliverables as part of the defined Save the Children Project Lifecycle, including e.g. a Stakeholder Matrix, Change & Communications Plan, and Change Impact Assessment etc. Core to this role will be ensuring effective alignment with wider transformation initiatives, as well as effectively managing relationships with key stakeholders and driving continuous improvements. Externally, the role may be required to work closely with third parties such as consultants and technology partners to understand and assess the impact of proposed ways of working, approaches and communications. In time, the role holder will be required to work alongside Regional Change Managers, within Member offices, embedding change at a global and collaboratively on a local level.
Reports To:Head, SCUS FMS Transition Project
Work Pattern: Hybrid/Remote with flexible working options available
Contract Length: FTC - 18 months
Grade: M3
Location: Any approved Save the Children International office location.
Time Zone (that the role holder must be available to work in): Any
Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.
Language Requirements: English
International Travel Requirements: up to 10%
Principal Accountabilities
- Develop detailed change impact analyses to identify the difference between current and future states across all workstreams in the initiative, and ensure that all people, process and system changes are documented, understood and effectively communicated.
- Define a change approach to ensure that the desired changes are delivered effectively and in a sustainable way.
- Develop detailed transition plans which capture all necessary activities at project and country level to manage the change process and deliver the solutions.
- Develop a stakeholder analysis and ensure that it feeds into the development of change and comms planning.
- Develop and manage the change and communications plan and the stakeholder engagement plan and ensure this factors in all key requirements.
- Develop communications and change management material to support the engagements – such as a Compelling Story, Current/Future State Analysis, and overall change impact assessments.
- Initiate various pathways of interactive communication that contribute to the acceptance, support and implementation success of the initiative.
- Define the approach, manage the workstream plan, and ensure effective delivery of the outcomes of this workstream.
- Develop and manage an ‘internal’ change and communications plan for the project team, reference groups and governance groups, to ensure they are kept abreast of plans, progress and changes and that their input is integrated into the initiative.
- Act as a key part of the Project Management team, supporting the Project Lead to ensure change is effectively managed for the project, acting as a stand in for the project lead in key governance forums etc. during absence.
Experience and Skills
Essential
- Considerable experience in leading the Change Management of large, global, transformation projects within Save the Children or equivalent scale organisation across both System and Non-System change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving as well as a passion for achieving results and displaying proactivity
- Extensive experience working across multiple project phases to deliver change management oversight and interventions effectively
- Familiarity with industry change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards
- Demonstrated experience in engaging and collaborating with global stakeholders across various levels of the organisation including Senior Leaders, from diverse contexts. Ability to build and maintain effective working relationships with team members, colleagues, members, and external partners
- Demonstrable experience assessing change impact across complex system and non-system transformation including documenting as-is and to-be process and interventions to manage transition
- Strong analytical skills with the ability to define a clear way forward, resolve issues, and secure stakeholder buy-in
- Demonstrable coaching skills to develop others' capabilities in change management
- Experience working in a dynamic environment characterised by high levels of change and quick turnaround times while maintaining high standards of delivery
- Project Specific Experience: Experience leading change for a project focused on systems and behavioural change for a complex global stakeholder group where digital literacy is varied.
Desirable
- Non-profit sector knowledge/experience (especially international development projects)
- Second language – French, Spanish or Arabic
Education and Qualifications
Essential
- Bachelor’s degree or equivalent work experience
- Understanding of a structured Change Management Methodology or accredited Change Management training
Desirable
- External Change Management Accreditation
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