Training Manager, Pre-Opening at Marriott International

The Opportunity 

We are seeking a passionate and strategic Training Manager to join the pre-opening team at The St. Regis London. This role is essential to shaping our culture of excellence by designing and delivering impactful learning experiences that align with our brand values and business goals. The ideal candidate will be a certified trainer with a strong background in hospitality learning and development, ready to inspire and elevate our team.

Key Responsibilities

• Design and deliver training programs that support product knowledge, brand philosophy, customer service, and leadership development 
• Conduct needs assessments and collaborate with department leaders to address performance gaps and development opportunities 
• Promote training initiatives across the property and ensure consistent employee engagement 
• Monitor training attendance, assess progress, and measure the effectiveness of learning programs 
• Incorporate guest satisfaction insights into training strategies and departmental meetings 
• Align training activities with the hotel’s mission, vision, and operational goals 
• Manage training budgets and departmental expenses in line with financial targets 
• Ensure adult learning principles are embedded in all training methodologies 
• Lead by example in guest hospitality and service excellence, providing feedback and coaching to team members

What We’re Looking For 

• A CIPD qualified with 2 years of experience in training/HR
• Strong facilitation, communication, and organizational skills 
• A passion for luxury hospitality and employee development 
• Ability to inspire and influence across all levels of the organization

Why Join Us 

• Be part of a historic opening and a globally renowned luxury brand 
• Work in one of London’s most iconic and vibrant locations 
• Enjoy competitive compensation, benefits, and career development opportunities 
• Help shape the future of ultra-luxury hospitality in the UK