Warehouse Supervisor at CDW UK

What you will do

• Manage automated and manual warehouse processes, ensuring accuracy and high levels of productivity
• Leverage automation technology to optimise operations and minimise downtime.
• Identify development opportunities for succession planning.
• Support and champion change initiatives, driving a passion for Continuous Improvement and remaining self critical
• Oversee the relevant area of operation, taking ownership of the day to day running and SLA adherance
• Ensure agility to meet evolving customer demands and volumes.
• Lead and motivate teams in a high-pressure, technology-driven environment.
• Manage performance appraisals, recruitment, disciplinary actions, and absence.
• Use knowledge and judgement to identify and resolve technical and operational problems within the team
• Influence others using core people skills
• Management of resource and overtime usage
• Build a culture of Health and Safety, Security and Hygiene focus
• Effective co-ordination and management of targets across team and individuals.
• Create a cohesive, self-sufficient team that will deal effectively with high demand
• Responsible for supporting the creation of operational reports, using system data, observations and recommendations to ensure that continuous SLAs are adhered to
• Communicate all relevant and purposeful information to the team
• Support the overall development of CDW’s Supply chain in any way possible
• Support and cover for absence and holiday for other department leaders

What we expect of you

• Operations leadership/management/Supervisory experience in a warehousing/manufacturing environment
• Proficiency in Microsoft Office and warehouse management systems (WMS).
• Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success
• Experience working alongside Coworker success teams (HR, Payroll, Talent Acquisition etc..)
• Experience with creating and analysing performance KPIs, target setting
• Working to challenging deadlines in pressured environments
• Experience driving or contributing to continuous improvement or development initiatives.
• Problem-solving skills with a focus on leveraging automation.
• Experienced in cost control, including resource management and overtime management
• Ideally experienced in working in an Automated Warehousing environment
• Excellent Microsoft Office skills (Excel, word, PowerPoint)
• Excellent communication skills
• Excellent motivator
• Self-Motivation and proactivity
• Attention to detail
• Skilled at managing competing priorities in fast-paced environments.
• Active listener with a hunger for constructive feedback from others
• Highly organised
• Positive, professional attitude with strong work ethic.
• Proven multitasking and time management skills.
• Commitment to continuous personal and team development.
• Approachable and fair, providing constructive feedback.
• Highly adaptable
• Leadership & Team Management – Proven ability to motivate, supervise, and develop a team to achieve performance goals.
• Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible
• Role Modelling - Represents the organization professionally, embodying its values and commitment to customer satisfaction.
• Problem-Solving & Decision-Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.
• Communication – Clear and professional communication with team members, stakeholders, and customers.
• Technology Proficiency – Competent in Microsoft based reporting tools, Warehouse Management tools and Automation technologies.
• Continuous Improvement Mindset – Familiarity with Lean or Six Sigma methodologies to drive process improvement initiatives. Applies same mindset to own development.