HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 500 international, regional, local, and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focuse...
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About the role
As the Shift Leader, you’ll report into the Head of Logistics, and play a central role in ensuring our colleagues on the production line continue to exude brilliance in every task they endeavour. With experience in managing people, you’ll engage with your teams to ensure that every colleague feels supported in their own professional and personal development, whilst also fostering collaboration with your peers for a functional & operating site; in adherence to our Total Productive Management (TPM) principles as a guiding framework.
Your main responsibilities also include:
- Oversee day-to-day warehouse and logistics operations, including receiving, shipping, inventory flow, and material handling.
- Plan, coordinate, and manage shift activities, ensuring effective labour allocation and smooth workflow transitions.
- Lead, supervise, and support warehouse staff throughout the shift to maintain productivity and quality standards.
- Ensure accurate inventory management through stock control, cycle counts, reconciliation, and the reduction of discrepancies.
- Maintain compliance with equipment usage and health and safety standards, including the safe operation of forklifts.
- Communicate clearly and timely with team members, other shifts, and management to ensure operational alignment.
- Coach, train, and onboard new employees, while reinforcing procedures and best practices.
- Address and resolve conflicts, performance concerns, and operational issues in a calm, fair, and effective manner.
About the team
Helping millions of consumers enjoy our beers and ciders is a real team effort. As a Supply Chain colleague, you’ll be part of the biggest function in HEINEKEN UK!
From barley to bar, our Supply Chain produces high-quality beers and ciders, prioritising safety, sustainability and innovation to keep our operations running smoothly.
You’ll be based within the broader Customer, Logistics & Planning team, responsible for ensuring our logistics operations run smoothly across transportation, procurement, warehouse operations and much more! We take pride in consistently delivering the highest-quality brews to customers nationwide.
Who we’re looking for
We’re seeking a proactive leader who can inspire and motivate others to achieve exceptional results. The ideal candidate will have:
As well as the above, the ideal candidate will have:
- Logistics or Warehouse exposure: Previous experience working in a fast-paced environment such as warehouses within Supply Chain, will help you succeed and empower those around you.
- People Management Skills: A proven track record of leading teams with a supportive, engaging leadership style.
- Laser-Focused on Safety: A solid commitment to health and safety with exceptional attention to detail.
- Educational achievements: although not mandatory to have a Forklift Truck License or. a Bachelor's degree within Supply Chain or similar will help supplement your theoretical understanding to apply in a practical setting.
If you thrive in a dynamic environment and know how to bring out the best in your team, this is your chance to make an impact!
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About the role
As the Shift Manager, you’ll report into the Line Leader of the area and play a central role in ensuring our colleagues on the production line continue to exude brilliance in every task they endeavour. With experience in managing people, you’ll engage with your teams to ensure that every colleague feels supported in their own professional and personal development, whilst also fostering collaboration with your peers for a functional & operating site; in adherence to our Total Productive Management (TPM) principles as a guiding framework.
Your main responsibilities also include:
- Promote health, welfare, and behavioural safety by driving hazard identification, closure, and safe working practices.
- Maintain a safe and effective workforce through strong wellbeing and attendance management.
- Achieve product, process, and first-time-right quality standards through effective quality control, audits, and adherence to the Quality Management System.
- Drive high performance through clear communication, performance management, and ongoing development of team capability.
- Deliver operational, quality, and reliability KPIs while ensuring strong cost control.
- Lead TPM activity, including Autonomous Maintenance and loss reduction, to secure sustained performance.
- Govern maintenance execution in line with the maintenance plan and technical standards.
- Use data analysis to identify trends, set priorities, and deliver targeted improvements.
- Lead controlled Management of Change to minimise safety, quality, and reliability risks.
- Strengthen internal and external collaboration, including effective stakeholder and supplier management, to support continuous improvement and operational excellence.
About the team
Helping millions of consumers enjoy our beers and ciders is a real team effort. As a Supply Chain colleague, you’ll be part of the biggest function in HEINEKEN UK!
From barley to bar, our Supply Chain produces high-quality beers and ciders, prioritising safety, sustainability and innovation to keep our operations running smoothly.
You’ll be based within the broader packaging team, focused on keeping our bottling, canning and other lines running smoothly and efficiently. Your role contributes to ensuring machinery is reliable, well-maintained and safe, while also anticipating future needs and driving fresh, innovative improvements to increase the site’s overall output.
Who we’re looking for
We’re seeking a proactive leader who can inspire and motivate others to achieve exceptional results. The ideal candidate will have:
As well as the above, the ideal candidate will have:
- Packaging and FMCG exposure: Previous experience working in a fast paced environment or automated packaging line within Supply Chain, will help you succeed and empower those around you.
- TPM Know-How: A solid understanding of Total Productive Maintenance principles.
- People Management Skills: A proven track record of leading teams with a supportive, engaging leadership style.
- Laser-Focused on Safety: A solid commitment to health and safety with exceptional attention to detail.
- Educational achievements: although not mandatory, having a theoretical understanding of Mechanical, Electrical or Manufacturing principles through a bachelor’s degree or diploma packaging, food sciences will supplement your practical exposure and application to get the job done!
If you thrive in a dynamic environment and know how to bring out the best in your team, this is your chance to make an impact!
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The Role
We’re looking for a Packaging Manager to lead and optimise our packaging function across Can, Keg, PET and Bottling. In this role, you’ll create a high-performance culture, empowering teams to deliver against safety, quality, cost, and service targets while driving continuous improvement through TPM and best-in-class manufacturing practices.
This is a key leadership position where your decisions will shape the efficiency, quality, and innovation of our packaging operations.
Key Responsibilities
As Packaging Manager, you will:
- Lead and inspire your team to meet targets for volume, quality, cost, and service.
- Champion safety and compliance, ensuring the highest standards of health, safety, and hygiene across the department.
- Drive continuous improvement through TPM Next, using performance data and insights to identify opportunities and deliver sustainable gains.
- Standardise processes and enhance equipment capability, working collaboratively with OEMs and aligning Autonomous and Preventative Maintenance strategies.
- Develop and upskill teams to create a safe, capable, and flexible workforce ready to respond to changing business and consumer needs.
- Foster high performance and engagement through effective coaching, communication, and development planning.
- Champion innovation and best practices, supporting the brewery’s vision and strategic goals.
- Play an active leadership role on site, influencing beyond your department and driving collaboration.
About You
We’re looking for a proactive, results-driven leader with a strong technical foundation, experience in maintenance and a passion for people development. You’ll need to balance strategic thinking with hands-on leadership, creating an environment where your team feels empowered, engaged, and equipped to deliver at pace.
You’ll bring:
- Proven experience (5+ years) in high-speed packaging or beverage manufacturing, ideally in a fast-paced FMCG environment.
- A deep technical understanding of packaging operations (Can, Keg, PET, Bottling) and emerging packaging technologies.
- Demonstrated success in leading and motivating teams, building a high-performance culture, and driving engagement.
- Strong change management experience, with the ability to lead transformation and embed continuous improvement.
- Expertise in operational excellence tools and methodologies (Lean, Six Sigma, TPM, WCOM).
- Strong analytical and commercial acumen, capable of using data to drive performance improvements and make informed decisions.
- A passion for safety, quality, and sustainability, ensuring standards are never compromised.
- Excellent communication and influencing skills to engage stakeholders at all levels, from shop floor teams to senior leadership.
- Degree level education or equivalent (IBD Packaging qualification preferred).
If you’re passionate about operational excellence, people leadership, and delivering outstanding quality, apply now and shape the future of packaging with us
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About the Program:
Our Global Graduate Program is a three-year path which consists of three rotations, each lasting six months, and will take place within your chosen area: Commerce. After the rotations, you’ll have the opportunity to spend the next 18 months working in a role within your home operating company in the United Kingdom.
- On/Off Trade Graduate based in either London or Edinburgh (We will have more clarity soon!)
- Rotation 1: Set off in the HEINEKEN operating company of application in the United Kingdom. Here, you’ll gain a solid foundation in your specific function and an understanding of our operations, strategy, and culture.
- Rotation 2: Continue in the United Kingdom of application with a cross-functional assignment, widening your perspective and understanding of different business areas and how they interconnect.
- Rotation 3: Broaden your horizons with an international assignment, enhancing your global mindset and cultural adaptability.
- Landing Role: Now you’ve got all the tools, it’s time for you to apply what you’ve learnt in a management position within your country of application, the United Kingdom. Every day will offer an opportunity to continue your growth and development.
A Handful of (Program) Highlights:
- A Great Graduate Community: Join a vibrant network of graduates from around the world, sharing experiences and learning together.
- Support and Mentorship: Learn from former graduates and senior leaders who will guide and support you on your path.
- Extensive Learning Journey: Engage in a thorough learning and development program designed to help you become your best self.
- A Vast Range of Assignments: Experience a variety of assignments that will challenge and inspire you, giving you a broader understanding of our business.
About Commerce:
Step into the heart of Heineken UK’s Commercial functions and become part of a dynamic, innovative team driving the future of our exceptional portfolio. From the UK's number one beer, Birra Moretti, and iconic cider, Strongbow, to household names like Heineken, Cruzcampo, Fosters, Inch’s, Bulmers, and Old Mout, you’ll play a key role in shaping brand growth and engaging consumers across our extensive range.
As a Global Graduate in Commerce, you’ll work alongside our talented and passionate commercial Teams to create impactful strategies that build awareness, inspire loyalty, and encourage consumers to embrace our beers, ciders, and exciting “Beyond Beer” innovations. This means you’ll gain invaluable experience across Marketing, frontline sales and digital commerce, learning how to drive growth, influence others, and thrive in a fast-paced, ever-evolving commercial environment.
Joining Commerce at Heineken UK means unlocking your potential in a role where your ideas truly shape the future of our industry. Your future, Untapped!
Who We’re Searching For:
- Ambitious Individuals: Passionate about building a meaningful career in one of our key functions.
- Open and Adventurous: Ready to embrace new challenges and explore diverse experiences.
- Leadership Potential: Prepared to take initiative, lead projects, and drive change.
What You Will Learn:
- The HEINEKEN Way: Gain an exclusive insight into our strategic direction and contribute to its execution.
- Project Leadership: Take the lead on projects that drive our business forward.
- Stakeholder & Change Management: Develop the skills needed to manage stakeholders and lead effective and meaningful change.
Criteria & Conditions:
- Education: minimum Bachelor's degree
- For On/Off Trade – a degree in business management
- Work Experience: No specific previous work experience is required! But we are looking specifically for new graduates. That’s a maximum of 2 years post-graduation.
- Languages: English language is essential.
- Work Rights: The right to work in the country of your program is essential for the duration of the program.
- Travel Flexibility: Global exploration can’t happen from home! We require all Explorers to be fully globally mobile.
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About the role:
We’re looking for a Consumer & Shopper Insight Manager to support the Head of Consumer & Shopper Insight in delivering both continuous and ad hoc research for HUK. The role has a strong focus on our Beer business unit and Off-Trade shopper teams, acting as a key partner in shaping brand and category strategy through clear, commercially grounded insight. You’ll work cross-functionally, manage end-to-end research, and ensure consumer thinking is embedded in decision-making.
What You’ll Be Doing
- Lead the day-to-day management of all post-campaign evaluations, working closely with the media team.
- Own our relationship with Toluna — responsible for scripting, fieldwork and reporting for campaign performance studies, ensuring outputs are insightful and actionable.
- Combine media performance and consumer results into a single set of recommendations for brand teams.
- Act as the primary insight contact for the Beer brand unit, supporting across annual planning cycles (ICP/AP/SP), brand positioning, asset development and ad hoc qual/quant needs.
- Partner with category and shopper teams (Off-Trade), owning key shopper insight deliverables such as SIMPLE, missions & occasions and Polaris model mapping.
- Work with stakeholders to define and deliver both regular and ad hoc insight needs within budget.
- Champion agile and self-service research methodologies, continually looking for ways to evolve and strengthen our learning agenda.
- Ensure consumer insight sits at the heart of strategic thinking across your areas of responsibility.
You’re curious, commercially minded and confident navigating both brand and category environments. You bring a balance of solid research expertise and the ability to translate data into simple, compelling stories that influence decisions. You’re proactive, organised and comfortable owning relationships with multiple stakeholders.
Experience We’re Looking For
- 5+ years’ experience in insight or planning, ideally across both agency and client-side roles
- Experience within FMCG/CPG; alcohol experience helpful but not essential
- Strong understanding of research techniques and how to apply them to real business questions
- Excellent communication skills with the ability to simplify complex data
- Good understanding of commercial drivers, the trade environment and competitive dynamics
- Proven brand planning experience and a track record of driving brand agenda through insight
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About the role
As the Technical Operator, you’ll approach the packaging line with a lean mindset and positive attitude. We need motivated self-starters who will be proactive in taking ownership of their area. Safety will be your number one priority – you will actively contribute to our Zero Accident Culture through leading by example and deliver high standards of cleanliness and reliability on our production plant. With an attention to detail, delivering FTR (First Time Right) on quality and process, you will be a champion of our C.I.L.T’s (cleaning, inspection, lubrication and tightening) tasks.
You will work alongside very capable team members who will help you out initially, along with your shift manager, and once you’re settled you will be expected to help drive continuous improvement within your area through our Total Productive Management programme (TPM), this is similar to LEAN theories.
About the team
Helping millions of consumers enjoy our beers and ciders is a real team effort. As a Supply Chain colleague, you’ll be part of the biggest function in HEINEKEN UK!
From barley to bar, our Supply Chain produces high-quality beers and ciders, prioritising safety, sustainability and innovation to keep our operations running smoothly.
You’ll be based within the broader packaging team, focused on keeping our bottling, canning and other lines running smoothly and efficiently. Your role includes ensuring machinery is reliable, well-maintained and safe, while also anticipating future needs and driving fresh, innovative improvements to increase the site’s overall output.
Who we’re looking for
We’re seeking an individual familiarised with working in a production facility or an automated manufacturing environment.
As well as the above, the ideal candidate will have:
- Qualifications in Maths & English GCSE’s.
- Good understanding of IT Systems and Warehouse management tools such as SAP or CMM.
- Previous packaging experience would be an advantage but not essential.
- Passion to learn!
If you want to grow and develop your skills, gain hands-on experience with a wide range of technologies and sharpen your problem-solving abilities, we want to hear from you.
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About the role
As the Stores Co-ordinator, you’ll play a central role in supporting overall brewery operations for the site. Reporting to the Stores Operations Team lead, you’ll manage our spare parts inventory as well as supporting our procurement processes for a seamless, efficient and safe running of our production lines. Within your remit of responsibilities include but not limited to:
- Managing inventory & materials related to spare parts by conducting cycle counts, receiving goods & picking stock within 5S standards.
- Working with procurement stakeholders, both internally and externally, to obtain quotes, creating/processing Purchase requisitions & orders and handle invoice related queries,
- Ensuring timely delivery of spare parts.
- Recording & maintaining accurate data related to spare part materials purchases & delivery information, utilising SAP software for reliable and ‘clean’ data.
- Collaborate with various brewery operations colleagues to foster opportunities for cost saving initiatives and provide opportunities to improve procurement processes within spare parts in adherence to budgets set.
- Implement and ensure compliance of regulations for a safe environment within the warehouse, whilst conducting regular safety audits to identify & mitigate any safety risks.
About the team
Helping millions of consumers enjoy our beers and ciders is a real team effort. As a Supply Chain colleague, you’ll be part of the biggest function in HEINEKEN UK!
From barley to bar, our Supply Chain produces high-quality beers and ciders, prioritising safety, sustainability and innovation to keep our operations running smoothly.
You’ll be based in the Stores Operations team specifically in our Hereford site, supporting the smooth running of production by helping to manage stock, maintain reliable supply processes, and keep information accurate across the department.
Who we’re looking for
We’re seeking proactive individuals who don’t shy away from striking up conversations and working in a collaborative way to get the job done. Communicating effectively to ensure exceptional service delivered is crucial to be a success in this role.
As well as the above, the ideal candidate will have:
- Previous experience within Inventory Management, Procurement or Supply Chain.
- Consolidated knowledge of spare parts and best practices for continuous improvement initiatives for enhanced
- Utilisation of SAP software such as Maximo or similar
- Forklift truck license with experience in handling materials is desirable but not mandatory.
If you want to grow and develop your skills, gain hands-on experience with a wide range of technologies and sharpen your problem-solving abilities, we want to hear from you.
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About the role
Reporting to the Head of On Trade Operations, you’ll manage the day-to-day running of our Customer Care contact centre. You’ll lead first-line management teams and advisors, ensuring service, customer experience and productivity KPIs are consistently achieved.
As the Customer Care Manager, you’ll act as a trusted leader, guiding the team to deliver operational excellence while embedding a customer-first culture. Your focus will be on operational excellence, continuous improvement, governance, and the development of your teams.
You’ll work closely with peers across our On Trade Operations to implement business strategy, simplify processes, and deliver a digital-first approach that supports our customers’ preferred channels.
You’ll also manage and motivate your team of Customer Care Team Managers and be supported by the Customer Care Trainer to set priorities, monitor performance and coach teams to ensure we exceed customer expectations while achieving financial and operational objectives. As a people manager, your role is to motivate, support, develop and guide your team, keeping them focused on the key levers that drive a winning culture.
Other key accountabilities include:
- Oversee the smooth day-to-day operation of Customer Care, managing demand and supply across all channels.
- Build a “great place to work” culture, inspiring engagement and recognition, aiming to make our contact centre industry-leading.
- Drive the people agenda through coaching, mentoring and career development, including onboarding, PDPs and succession planning.
- Inspire and lead teams to deliver operational metrics, including CSAT, service levels, demand and supply targets.
- Translate business strategy into actionable delivery plans, using MI to improve efficiency, productivity and customer experience.
- Develop and implement clear communication and engagement models across teams to ensure alignment on performance and priorities.
- Support On Trade and Star Pubs senior management by delivering key operational strategies.
- Lead the evolution of Customer Care through digital and omni-channel advancements, ensuring high customer satisfaction and operational efficiency.
Who we’re looking for
We’re looking for a confident, operationally-focused leader with experience managing contact centre teams. You’ll have the ability to balance operational delivery with people development, coaching and motivating managers to achieve the best outcomes for both colleagues and customers.
Experience in customer service management, performance metrics, reporting, budgeting and financial analysis is essential. Strong communication, organisational and problem-solving skills are required, with the ability to influence and inspire colleagues at all levels.
Key strengths include building relationships, creating a customer-centric culture, managing teams through change, and driving continuous improvement with a digital-first mindset.
You’ll also bring:
- Proven experience managing a customer care or contact centre operation
- Knowledge of omni-channel customer service tools (live chat, SMS, ASM)
- Strong analytical ability to turn data into actionable insights
- Inspirational leadership with excellent people engagement skills
- Experience in financial analysis, reporting and operational planning
Method of Application
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